Photoshop Elements: Photo Downloader has encountered a problem and has to close with iPhone

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  • Problem
  • Updated 7 years ago
  • (Edited)
Trying to download photos from an Apple iPhone into my copy of Photoshop ELements 8
I am getting the following error codes:
error cade: c0000005
address: 7c910a19
then "the adobe photo downloader has encountered a problem and has to close"
Please advise.
Philip Blakemore
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Philip Blakemore

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  • frustrated

Posted 7 years ago

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Brett N, Official Rep

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Are you on a Mac or PC? Are you importing into the Organizer (Windows only for version 8) or the Editor?

If you are importing into the Organizer, I would suggest trying a new catalog.

I assume this has worked in the past.