ELEMENTS 13 won't open

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  • Question
  • Updated 3 years ago
  • (Edited)
my Photoshop Elements 13 will not open. I get a notification that Elements 13 has stopped working and is contacting Windows to see if there is a fix. How do I get it to work? I purchased 13 after trial.
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Fred Hanson

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Posted 3 years ago

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Chris Cox

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Check the detailed crash log in the system event viewer or reliability reports.
Most likely it'll list your video card driver as the cause of the crash, meaning that you need to update your video card driver from the GPU maker's website.
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Fred Hanson

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Checked and the Nvidia GeForce GT 620 was up to date. Any other possibilities?
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Chris Cox

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What does the detailed crash report say?
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Fred Hanson

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Element 13 Organizer has stopped working. Windows is checking online for a solution and will contact you if one is found.
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Chris Cox

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No, we need the detailed crash report, from the system event viewer or reliability reports. It would have the name of the faulting module in it.
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Fred Hanson

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Log Name: Application
Source: Application Error
Date: 5/31/2015 5:18:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Fred-PC
Description:
Faulting application name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Faulting module name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Exception code: 0xc0000005
Fault offset: 0x0000000001440212
Faulting process id: 0x13f0
Faulting application start time: 0x01d09c005ca7cb4b
Faulting application path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Report Id: a9f294ef-07f3-11e5-ae4e-001a92c37e63
Event Xml:

1000
2
100
0x80000000000000

149498
Application
Fred-PC

PhotoshopElementsOrganizer.exe
13.0.0.0
54ca9f77
PhotoshopElementsOrganizer.exe
13.0.0.0
54ca9f77
c0000005
0000000001440212
13f0
01d09c005ca7cb4b
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
a9f294ef-07f3-11e5-ae4e-001a92c37e63
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Chris Cox

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OK, the Ellements team will have to see if this matches any problems they know about.
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Fred Hanson

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any ideas?
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Fred Hanson

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Any answers to my query of 5-31-2015 ?
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Anwesha, Employee

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Please see if following steps help:
1. While launching Elements Organizer, keep SHIFT key pressed
2. Catalog Manager dialog would pop up. Click on New button to create a new catalog
3. Once the new catalog is created, press Ctrl +K > This will open Preferences dialog
4. Go to Files tab and uncheck following options:
     - Automatically Search for and reconnect missing files
     - Automatically generate thumbnails for video files
5. Go to Media Analysis tab and uncheck ALL the options
6. Click OK to close Preferences dialog.

If Organizer does not crash now, try switching to your older catalog you were working in.

Thanks,
Anwesha
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Fred Hanson

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Tried your solution, program crashed on old catalog again. Any other ideas?
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Fred Hanson

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Any answers from query of 6/16/15 ?
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Fred Hanson

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I have over 2000 pics in Elements 13,most are digital and have no backup.Program worked to get these loaded then stopped.Is there any way to retrieve these pics? Or any way to get the program working again? Bought Elements 13 because I was told it was a reliable program, Please convince me I was not wrong.
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Fred Hanson

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Log Name: Application
Source: Application Error
Date: 5/31/2015 5:18:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Fred-PC
Description:
Faulting application name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Faulting module name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Exception code: 0xc0000005
Fault offset: 0x0000000001440212
Faulting process id: 0x13f0
Faulting application start time: 0x01d09c005ca7cb4b
Faulting application path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Report Id: a9f294ef-07f3-11e5-ae4e-001a92c37e63
Event Xml:

1000
2
100
0x80000000000000

149498
Application
Fred-PC

PhotoshopElementsOrganizer.exe
13.0.0.0
54ca9f77
PhotoshopElementsOrganizer.exe
13.0.0.0
54ca9f77
c0000005
0000000001440212
13f0
01d09c005ca7cb4b
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
a9f294ef-07f3-11e5-ae4e-001a92c37e63
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Fred Hanson

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Log Name: Application
Source: Application Error
Date: 5/31/2015 5:18:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Fred-PC
Description:
Faulting application name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Faulting module name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Exception code: 0xc0000005
Fault offset: 0x0000000001440212
Faulting process id: 0x13f0
Faulting application start time: 0x01d09c005ca7cb4b
Faulting application path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Report Id: a9f294ef-07f3-11e5-ae4e-001a92c37e63
Event Xml:

1000
2
100
0x80000000000000

149498
Application
Fred-PC

PhotoshopElementsOrganizer.exe
13.0.0.0
54ca9f77
PhotoshopElementsOrganizer.exe
13.0.0.0
54ca9f77
c0000005
0000000001440212
13f0
01d09c005ca7cb4b
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
a9f294ef-07f3-11e5-ae4e-001a92c37e63