Lightroom Classic CC: Photo is completely black in Develop screen with GPU acceleration on

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  • Updated 5 months ago
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This conversation has been merged. Please reference the main conversation: Lightroom Classic: The picture panel goes black and the program crashes

Enabling GPU acceleration in Lightroom Classic CC causes the entire photo in be black in the develop module.

Closing and restarting Lightroom will fix the issue, but it returns if I go into the LIbrary module, and then select a different photo to develop. 

Disabling GPU acceleration is the only way to definitively fix the issue. I am working with 46 MP files on a 2560 x 1440 monitor, disabling the GPU is unacceptably slow

I reinstalled Lightroom CC (2015) and it does not have this issue, I can use GPU acceleration without a problem. 

I bought a new video card (Radeon RX 580) and updated with the latest drivers in an attempt to fix this issue.

Interestingly enough, if I use the crop tool inside develop mode, the photo renders perfectly fine.

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wzhou41

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  • frustrated

Posted 6 months ago

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Photo of Rick Spaulding

Rick Spaulding, Champion

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Hi,

It sounds like you are on a Windows system. If that is true then try this:

https://helpx.adobe.com/lightroom/kb/library-module-image-rendering-issue.html

Let us know if that helps.

Cheers!
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wzhou41

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Unfortunately this is happening in the develop module. None of those solutions fixed the problem.
Photo of Arnold Bartel

Arnold Bartel

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Same at my system
See also https://feedback.photoshop.com/photos...
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James Hildreth

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I have this problem also.  However, Camera Raw works fine in Photoshop with accelerated GPU.  Why does it work in Camera Raw and not Lightroom Classic?  Same code isn't it? 

BTW - my card was on the list of supported cards when I first started using Lightroom in 2016 and it worked in Lightroom 6 and early versions of Lightroom (desktop) CC but not the last version of CC or now "Classic."  I once spent three hours on the phone with an Adobe Tech and he couldn't solve it for the last version of CC no matter what we tried.  Somewhere the Lightroom code must be different from Camera Raw or a flaw cropped up in the last version of CC and it has carried over to Classic.

Adobe please fix this!  I was hoping Adobe would fix this in 7.1 but no.  If a GPU was supported once it should continue to be supported.
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Arnold Bartel

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Rick Spaulding, Champion

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Good idea, Arnold. I'll take care of that. 

FYI... we are urgently working on this issue. There just isn't much to report you don't already know.

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