Elements: Photo import crash

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  • Updated 3 years ago
  • (Edited)
I hope somebody can help me. When trying to import fotos from the camera or memory card, I receive the message "adobe fotodownloader error c0000002 adress 75c33e28". Does anybody has an idea, what I can do?
Thanks a lot.
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Walter Eschwei

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Posted 3 years ago

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Chris Cox

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Which version of Elements are you using?
Which OS version are you using?
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Walter Eschwei

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I use elements 12 and windows 10. I am not sure, but it's possible, that a windows update caused this crash.
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Chris Cox

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OK, now we need the Elements team to take a look and see what they know about this...
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Walter Eschwei

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you can stop all activities. I don't know why, but the import works again.
I cannot reproduce the error. Meanwhile there was no windows update, I didn't reboot or did any other activity like logout from windows. My laptop was just 3 times in sleep-mode. After the first two sleep-mode-states the error appeared. No, there is no error-message and the import works. I really do not know why.
Thank you for your effort, bye.
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Chris Cox

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OK, maybe we chalk that one up to ghosts....