ELEMENTS 13 - Photo downloader issue

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Photo elements 13. The photo downloader stopped recognizing any device I connect i.e. camera, iPad, iPhone. It worked when I purchased the software in September. Stopped working after a recent update.
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Sandra Sculli

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  • frustrated

Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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Did you install MacOS 10.11, and it stopped working after the OS upgrade?
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Sandra Sculli

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I did install 10.11 recently. Timing seems to be right around the same for both. Is there a fix?
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Chris Cox

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MacOS 10.11 has a lot of problems with cameras and camera file downloading. There are multiple topics here about problems with Lightroom and Bridge recognizing cameras and not downloading due to OS changes/bugs.
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Sandra Sculli

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Also, I did an uninstall and reinstall of Photoshop Elements with no success in getting the device list to refresh.