Photoshop CC 2019: Permission Errors when saving files on our server

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
I am a Mac user working in Creative Cloud 2018 Photoshop and I am getting permission errors (intermittently) when saving over PSD files on our company server. I was having the same issue in CC 2019, so I reverted back to 2018 to test the version... but I'm still getting the same errors.

We work on layered PSD files to create images for our clients. When I open the file, edit it, and attempt to save it, it will normally save the first time with no error. But if I attempt to save the file again after making more edits, I get an error stating that I do not have permission to save the file. It then makes me save a new copy of the PSD... which leads to duplicate files on our server, which is no good.

I do not have this issue when I download the PSD from the server and work directly on my desktop. But this is not a convenient workflow since I need to share my PSD files with other designers on our team. I've been told that Photoshop was not programed to work on files located on servers, but rather is intended for editing on a local drive.

This saving issue is creating ineffective file sharing and frustration. Has anyone else had this issue, or does anyone have a solution for me?

I also would like Adobe to work on creating a solution for this since it seems be an ongoing problem for several versions back.

I'd appreciate any help I can get. Thanks!
Photo of Michael Stakem

Michael Stakem

  • 3 Posts
  • 0 Reply Likes
  • angry, frustrated

Posted 1 year ago

  • 1
Photo of Brian Pierce

Brian Pierce

  • 73 Posts
  • 24 Reply Likes
I suspect what may be happening is that an automatic backup or synchronizing program may be running on your server. When you save the file for the first time there is no issue as the file does not exist, however when you come to save it again later, it maybe that a backup or sync program has locked the file while it copies it.

Either that or some other user or system program has opened the file, the file cannot be overwritten if another user/program has it open.

Photo of Michael Stakem

Michael Stakem

  • 3 Posts
  • 0 Reply Likes
I'll check with my IT folks to explore this idea, but sometimes the error happens within just a few minutes of saving the file the first time... so it doesn't seem possible that a back up or sync could happen that fast. I could be wrong? Thanks 
Photo of Brian Pierce

Brian Pierce

  • 73 Posts
  • 24 Reply Likes
I sometimes have simair issues when working on files in a folder that is sync'd with Dropbox.  When the file is saved the first time no issues, If I make a small change then attempt to save it again moments later it cannot be saved as dropbox has locked it to sync it to the cloud.  If I change the name or wait a while then all is OK. 
Photo of David Converse

David Converse

  • 941 Posts
  • 275 Reply Likes
Adobe recommends NOT working directly off a server because it is not reliable. If its not working, this is no surprise. Have you talked to your IT team about this problem?
Photo of Michael Stakem

Michael Stakem

  • 3 Posts
  • 0 Reply Likes
Yes, I understand this but it makes our work flow very difficult because we work on several PSD files daily and if someone doesn't 're-upload' the new version of a file then we loose the work. It's not an efficient way to work. But I do understand it may be the only issue at this time. It would be nice if a better solution could be developed.
Photo of Eugeniya Parkhimovich

Eugeniya Parkhimovich

  • 2 Posts
  • 1 Reply Like
Hey! I guess you have to wait until the file is fully synced and then hit 'save' again. I use Dropbox and have a similar issue (Dropbox team says it prevents from creating conflicting copies when the file is trying to sync from more than one device simultaneously). So, there is no bug.