Lightroom CC: Stuck during initial attempt at adding photos

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
Lightroom stuck on "performing initial download" after launched. won't able to add/import photos.

Only happens on Windows, on Mac is fine.

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Yuwei Ba

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  • sad

Posted 3 months ago

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Rick Spaulding, Champion

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It does look like it got stuck while the tool tip was displayed. Can you try to escape out of that function then restart the app and try again?

Let me know if that helps.
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Yuwei Ba

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When I float the mouse on the syncing indicator, it says "正在执行初始下载(performing initial download)", any idea what could it mean? thanks
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Rick Spaulding, Champion

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Which Adobe ID are you using?
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Yuwei Ba

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I'm using the 41xxxxx55@qq.com ID
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Yuwei Ba

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Hi finally I reinstalled my Windows and now the LR CC is working as expected now..I guess there must be something wrong either Windows or LR, but reinstall is all I can do..
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Rick Spaulding, Champion

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That's good to hear!