Elements: Face recognition no longer prompting

  • 15
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Lost my prompt for people recognition when it suggested a name or names.. Now I have to manually fill in full name for each person (100 per cent of the time). When I do that it works fine. I believe that I just accidentally hit a key that disabled that function. Photo shop Elements 9.
Photo of Bob Martin

Bob Martin

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Posted 7 years ago

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Photo of Brett N

Brett N, Official Rep

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Official Response
As this solution has been tucked under other responses, I'm posting again:

Here is a suggestion that came down from our engineers:

1. Close Elements Organizer
2. Navigate to
--Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\\BreezeData
--WinVista/7: C:\ProgramData\Adobe\Elements Organizer\Catalogs\\BreezeData
3. Rename "breezesession.dat" to "breezesession.old"
4. Retry People Recognition.