Elements: Face recognition no longer prompting

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  • Updated 3 years ago
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  • (Edited)
Lost my prompt for people recognition when it suggested a name or names.. Now I have to manually fill in full name for each person (100 per cent of the time). When I do that it works fine. I believe that I just accidentally hit a key that disabled that function. Photo shop Elements 9.
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Bob Martin

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Posted 7 years ago

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Brett N, Official Rep

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The first thing you'll want to check is Edit>Preferences>Media-Analysis and make sure the "Analyze Photos for People Automaically" option is checked.
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Werner Broll

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I got the same problem, but there is no BreezeData, only BreezeRecognition, breezepreprocess and BreezeDB. What can I do?
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Bob Martin

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Followed instructions.
Everything for "media- analysis is checked including "analyze Photos for People Automatically" option.
Should I click "restore default setting"?
If so, will I lose anything that I have already identified (people, etc.)?
I appreciate your interest in assisting me with this problem.
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Brett N, Official Rep

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Restore Default Settings only resets which boxes are checked and uncheck in the Preferences dialog back to factory defaults. This will have no effect on your images or previous facial recognition.

Is the problem that you are no longer prompted with the "Who is this?" rectangle around faces or that as you start to type in a name, the list of suggestions does not appear?
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Bob Martin

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The "Who is this?" rectangle does appear as usual. When I move the cursor toward the rectangle around the person the "who is this" box appears and I type in the name and it is fine.
The problem is that until a few days ago the box under the photo sometimes would say "Is this john Doe?" and if it was John Doe I just clicked on the green checkmark and John Doe remained in the box without my actually typing John Doe in the box. If it wasn't John Doe many times it would give me three additional names to select from and by clicking on the correct name it would appear in the box without my actually typing in the name. This was a great help as I am working with a vast number of names and photos.
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Brett N, Official Rep

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That does not bode well. Something may have become corrupted in the name database. There is no option to turn on or off the name suggestion list. Basically, the people recognition is a learning algorithm, the more faces you identify, the more it start to recognize the people as individuals and offers "Is this So-and-so?". But if something happens to the database it builds up to make this identification, it will stop making this recognition.

Have you moved, renamed, or deleted you catalog file or any of its support files or folders?

I'm going to consult the engineers behind this and we may need to collect some files to see if we can get to the root of the issue.
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Bob Martin

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Thanks for your continuing interest in my problem. To my knowledge I haven't moved, renamed or deleted my catalog file or any of its support files or folders. The file is very large and I probably named persons appearing in 5 or 6 thousand photos.
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Brett N, Official Rep

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Here is a suggestion that came down from our engineers:

1. Close Elements Organizer
2. Navigate to
--Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\\BreezeData
--WinVista/7: C:\ProgramData\Adobe\Elements Organizer\Catalogs\\BreezeData
3. Rename "breezesession.dat" to "breezesession.old"
4. Retry People Recognition.

If this doesn't work, we may want to try working with you directly over the phone.
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Michael Kincaid

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Thanks for this input as it also fixed my problem too. Horraaayyyy -- Thank you very much.
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Leah Ivory

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Hi, I have just tried this solution (I am on Windows 7) and it appears to have worked. Hopefully it will last.
Many thanks
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Tim Carstensen

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Works for me too....
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Richard Sims

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I'm having the exact same issue, but using Windows Vista.

Did the above fix work?
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Brett N, Official Rep

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Does it work for you?
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Bob Martin

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I'm waiting on a friend to assist me with implementing your suggestion. I have MANY hours invested in identifying subjects in my photos and don't want to risk losing the project.
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Richard Sims

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Seems to have worked for me. I did get one error message - I'm sorry but I don't remember what it was. Once I restarted, I haven't had any issues.
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Brett N, Official Rep

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Excellent! Glad to hear it. Let's see if we get the same good news from Bob.
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Richard Sims

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Problem: Now receiving a "CAHeadless Debug Event" error message. [..\..\Src\DataManager.cpp-410]

I get this message on CPU start up - before opening PSE 9. Now what?
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Vaishali, Employee

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Please turn off the preferences for media analysis (From Edit>Preferences>Media Analysis". Let me know if it appears again.

Regards,
vaishali
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Paul deGroot

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I have the same problem with PSE10 organizer. It was working fine until I uploaded a new set of pictures from my camera. Organizer failed to complete the upload to the catalog, and I had to load the pictures manually. After I had done that, the pictures appeared in my catalog, but the People Finder no longer worked. I had not made any changes other than uploading the pictures.

I Googled the error, and eventually found this thread.
I renamed the breezesession.dat file as suggested, and that appeared to solve the problem, although the people recognition had to start learning all over again. However, the next time I Organizer, the people recognition failed to function again.

If I open a photo, it recognizes that there are faces present, and if I manually type in a name, it autofills the name from an existing tag. However, if I select the same photo and run the People Tagging, it tells me that there are no unlabeled people found in the selection.

I found a bunch of other threads where people have been dealing with the same issue going back to PSE 8, but no definitive solution.

Any other ideas for getting this resolved?
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Brett N, Official Rep

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We need more info about why/when this happens. This doesn't happen to everyone, so we need to know if this is caused by certain files (i.e. there was something about a particular picture analyzed that caused this, or possibly external forces).

Would you be willing to share some files to help us investigate?
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Paul deGroot

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I uploaded NEF and jpeg files from my Nikon DSLR using Nikon Transfer, and I saved them to the My Pictures folder. This is a PSE watched folder. I had not made any changes to them - simply saved them. When I opened PSE, it found the new pictures and gave me the option of importing them. I check the select all option and tried to import them to the catalog, but got a PSE error (don't recall exactly what it was). The photos did not appear in my catalog and I could not manually load them at first, because PSE kept telling me they existed already or could not be found. I tried catalog repair and a few other things - don't recall my exact steps due to the time elapsed, but eventually I was able to manually load the pictures by going to the folder view in PSE. I tried to run people recognition on the new pictures and it wasn't working. P/R had run fine just a few minutes before I uploaded my photos from the camera. At first I thought it was just the new photos that were affected, but when I went to an older set of photos that I was still working through, I realized that P/R was not working at all.

I found this thread and followed the instructions for renaming the breezesession.dat file, and at first that appeared to work. However, the next time I went into PSE, P/R was no longer functioning. I did notice, however, that there was no new breezesession.dat file in the directory, which I thought was odd.

I did get it (P/R) to work again. In desperation, I created another catalog, and was intending to copy the photos to the new catalog. I got an error creating the new catalog, so that failed. What was worse is that my original catalog would not open anymore, even though it was listed in the Manager. I then closed PSE, and opened it again. My original catalog reappeared with all the photos intact. I went to the Catalog Manager, and saw the second catalog listed, even though I had gotten an error previously. I deleted it. I then tried P/R on my original catalog, and it was working again - it had to start learning all over again, but at least it worked. I closed PSE and then re-opened it, and P/R was still working. I took another look at the Programdata directory (Win 7), and this time there was a new breezesession.dat file. P/R has been working since that day, and I have loaded new photos from the same camera without a problem. I am still working through cataloging all my photos, and doing it in small batches, but so far, so good.

If there are files or logs that you think will help you to investigate, even though my problem appears to have resolved itself, I'm willing to share those with you. Let me know whaich file and how to get them to you...
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Brett N, Official Rep

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From your description, it sounds like a whole other file was the source of all of these problems. Something that would have been recreated somehow by trying to create a new catalog. Not sure what this could have been. But whatever it was, it's probably not something that we will be able to collect and examine at this point.

I've never heard of something similar happening to someone else. Your issue is a bit more advanced/strange when compared to others where the Breeze file was the entire source of the issue.

We'll the information on what you did under consideration, but I'm not sure what lessons we will learn from this yet. That is, until we can reproduce and test.
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Roger Münger

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I have the same Problem with PSE10 organizer
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Brett N, Official Rep

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Have you tried the suggestion above with renaming the breezesession file?
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Ahmed

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sorry guys, but what is the solution everyone is talking about that "it worked for them" I cannot see any solution or steps?
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Brett N, Official Rep

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Official Response
As this solution has been tucked under other responses, I'm posting again:

Here is a suggestion that came down from our engineers:

1. Close Elements Organizer
2. Navigate to
--Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\\BreezeData
--WinVista/7: C:\ProgramData\Adobe\Elements Organizer\Catalogs\\BreezeData
3. Rename "breezesession.dat" to "breezesession.old"
4. Retry People Recognition.
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fons simons

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Is there a maximum of faces in the organiser?
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Erick Engel

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THANK YOU Brent N.

The fix worked perfectly. I am so happy. I just upgraded to Elements 11 and the issue was still occurring. Your fix corrected it.

Thank you so much!
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Barry Stockdale

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Hello, I also have this problem. I followed Brett's fix above and renamed Breezesession but I still cannot get it to work.

It worked as it should have done the first time I loaded some jpg files but then stopped working as it should have done.

I am running Windows 7 Home Premium. I previously installed Elements 10 on a trial basis but eventually upgraded to Elements 11.

This is the address for the breeze file -
C:\ProgramData\Adobe\Elements Organizer\Catalogs\\my catalog 1\BreezeData\breezesession

Regards,

Barry
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Brett N, Official Rep

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You should be using the "My Catalog" folder instead. "My Catalog 1" is the copy that is generated when you upgraded to Elements 11. Recreating the Breeze session in the folder you list won't have any effect.
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Robert78230

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Brett,

This issue is marked as solved although I don't believe the original poster ever acknowledged a successful resolution.

Regardless, I am having the same issue as the original poster (program no loger making suggestions) and the solution posted does not appear to be resolving the problem.

Thanks for your assistance.
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Barney Herring

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I have a similar problem. Face recognition worked fine until a couple of months ago, and now it's not working at all - no prompts or anything.

I couldn't find the breezedata.dat file in the location you said, but there is one in the folder G:\Photoshop 9 Catalog\H...s\BreezeData. This is because I moved the catalog to a USB drive so I can move from computer to computer.
The folder contains about 20,000 xml files as well as the breezesession.dat file, which is 420kb. the breezesession.dat file has today's date. If I delete (rename) it, will I lose anything useful?

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Barney Herring

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I renamed breezesession.dat, and it still doesn't work. Also, I would have expected a new file to get generated, but that didn't happen.
When I click the icon to start people finder it hourglasses for 30 seconds then I get this message:
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Brett N, Official Rep

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Did you delete more than just the Breezesession.dat file? Did you delete any of the other Breeze files? This can happen if you do that, these files will not be rebuilt. If you did, you basically have to recreate your catalog.
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Peter Åkersten

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I have experienced the problem described in this thread - the suggested solution fixed the problem initially. However, the problem have recurred and then the solution did not solve the problem any longer. I noticed that no new Breezesession.dat file was created when renaming that file (as suggested above), nor was a new Breezesession-folder created when renaming that folder (as suggested by others).

Hoping to solve this problem I have created a new catalog, but the problem remains. In the new folder (ie the new catalog-folder) there is no BreezeData-folder and thereby I am not able to retry the suggested solution on the new catalog (since there is no BreezeData.dat file to rename...).
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Barney Herring

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I have discovered something very strange. Recognition works fine on photos in my catalog that are dated up until March 2012 - I can bring up older photos and accept or reject selections just like before. When I display newer photos, nothing happens.
When tag older photos, it creates corresponding entries in breezedata.
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Leah Ivory

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I have the same problem as Peter Akersten. I managed to change the file name last year, but now there is no breezesession.dat file to change. Any solutions please?
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Brett N, Official Rep

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If the breezesession.dat file is not being recreated (the reason we delete it), there is something else preventing this from working. Please test People Recognition in a new user account with a new catalog. Let us know if this works so we can decide how to proceed.
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Peter Åkersten

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Brett,
I have created a new user account in Windows and then created a new catalog; unfortunately the problem with face recognition remains.
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Brett N, Official Rep

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I want to ask a question about how you are going about doing this, as I had to test a similar issue and found a subtle thing.

You went into the new user account, created a new catalog, and imported your images. Then you started the facial recognition process and identified several people. And then you finished the recognition, imported some more photos and tried to identify these and the names you had already used before did not show up as suggestions?

Here's what I found when I tested: if you simply use the Plus (+) button at the top of the Keyword Tags panel and create keywords (as people's names, and even place them in the People Category), these will not show up as suggestions when you try to use facial recognition. The only names that will appear as suggestions are those that were created through the people recognition process.

Can you verify this is how they names you are trying to get to appear as a suggestion were created?
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KEM

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I have PSE 10 and have been trying to tag faces and notice that when I start to type in a name it doesn't autofill with the names of my main family - I believe that I probably did create these tags using the Plus button. Names that have been created since by typing a new name under the photo in people recognition are always automatically suggested.
How can I make our names autofill if they were originally created using the Plus?
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Brett N, Official Rep

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You basically have to create those tags again during the Face Recognition process.
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KEM

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That's a pain but thank you for the confirmation.
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Ashley

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I am also having this issue with Photoshop Elements 11 and it keeps saying "No new people...". How do I fix this?
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Ashley

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I am running Windows 8.1 btw.
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Brett N, Official Rep

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Have you performed any of the steps listed above?
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fons simons

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is there a maximum of faces in the organiser? if so what to do to remove unwanted faces?
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Brett N, Official Rep

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There are real limits and there are practical limits. There is no real limit to the number of faces you can tag. But there is the practical limit to the number of faces your computer can handle. Each time you add a tag, that is another piece of information that must be tracked, taking up memory. Eventually, you run out of memory.
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fons simons

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so do what I did. remove some 1k breeze files in the directory \'catalogname'\BreezeData
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fons simons

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There is a real limit I have met. In my database are more than 55000 photo's .The breeze files reached already 99999 and no more photo's could be handled. It was not possible to add faces to a photograph. I remove some 1k breeze files (the ones I think were coupled to photo's without faces) and now I can tag faces again.

Why does Elements not remove breeze files without faces?
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Brett N, Official Rep

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The Breeze file represents that that image has been checked for faces. There is still a Breeze file for images without faces to say that the image has no faces.
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fons simons

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So the maximum of photo's in the organiser is 99999? Is that right?
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Brett N, Official Rep

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Not that I know of. There shouldn't be an actual limit to the number of images that the Organizer can manage (again, the machine has a practical limit). But perhaps there is a hard stop for 100,000 files per folder (with Windows? with Breeze?). I'll check with the engineers to see if anything is known.
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Werner Broll

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I got the same problem with my PSE9 (I am on Windows 7 Home Premium) , but there is no BreezeData, only BreezeRecognition, breezepreprocess and BreezeDB. What can I do?
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fons simons

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problem is partly solved, first I removed (renamed) some of the breeze.xml files. than i reorganised my database. also do it when the machine says that it is not nessesary.
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Werner Broll

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There is only 1 xml file: breeze_preprocess_config. How could you rename some of the breeze.xml files?
Which database did you reorganize? I'm on WIN7 (64) and so far I know, you needn't to reorganize databases.
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fons simons

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in the directory (name of the elements database)/breezedata are an amoount of breeze-(number 0 till 99999).xml files . i renamed some of the smallest
then i reorganise the database (even if the program says there are no mistakes or fouls. that can last many minutes.
i presume that the maximum amount of faces will be 100.000 so you can help yourself by removing some unimportant faces.