PE11 from MAC App Store does not update

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  • Updated 5 years ago
There seems to be a problem with Photoshop Elements 11 for MAC when downloaded via App Store. It doesnt seem to update to the latest fixes/updates. I can not get PE11 to update Camera Raw, and therefore I cannot use PE11 with my camera making this an expensive purchase that I cannot use. I am stuck on Camera Raw 7.2
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simon richards

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Posted 5 years ago

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Scott V, Employee

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Hello SImon
I would suggest that you update Photoshop Elements 11 by going to the Help menu in Elements. Then click on updates. I just checked as there is a Camera Raw 7.4 update that you download.
Let me know if this worked for you
Thanks
Scott
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simon richards

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In the help menu there is no update option?
I think this is due to being installed from Mac App Store.
Seems no way to carry out an update.
Thanks
Simon
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Scott V, Employee

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Simon
I did see that you have a different version that is provided in the App store. I realized that the version in the app store did not have the organizer as the full version does.
I was informed that you would need the DNG converter for your camera raw files
http://www.adobe.com/support/download...
Let me know if this helps
Thanks
Scott
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simon richards

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This is a shame, as I have pe11 setup to launch via iPhoto so I can use it with the iPhoto library seemlessly. DNG converter will mean exporting out of the iPhoto library to the dng converter program, then loading into PE11, then exporting back to iPhoto. It's all rather messy. Why can updates not be done from the App Store version, it really lowers the user experience. I wouldn't be updating to the next PE12 under these issues.
Simon.
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Scott V, Employee

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Simon,
I understand your frustration. If there is any updates, then you would need to update the app thru the app store. I am not sure why there is no organizer for this version of the app. It would be best to upgrade thru the Adobe Store.
Thanks
Scott