Bridge 6.2: PDF creation causes I/O error (old Output Module)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Latest update to Bridge (6.2.0.179) introduces this error when using the Output module to create a pdf of multiple images. Old version on my laptop (6.1.1.10) works fine. DON'T UPGRADE UNTIL THIS IS FIXED.
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Paul Clarke

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  • angry

Posted 4 years ago

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Vikram Sethi, Official Rep

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Official Response
Hi Paul,

The output module package has also been updated alongside the Bridge 6.2 release. What you see in Bridge 6.2 is the older version of the output module.

You are observing the I/O error while creating PDF because the new Bridge update 6.2 is not compatible with older output module on Mac.
 
To resolve this issue, you need to install the new output module package which has been updated for Bridge 6.2: https://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html. We have updated this article with the new Mac build and mentioned this issue in the ’Possible issues and solutions’ section in this article.

Hope this helps.

Vikram Sethi
Bridge team
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David Kocchi

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I have tried replacing the output module on my Mac and workspace with the same I/O error occurring. Any other ideas. I will try the process again, very frustrating when this could simply built into and update.
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David Kocchi

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Tried it again and it worked this time.
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Tom John Kubik

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This solution works, but my question is why do I have to constantly fix your sloppy programming? There have been multiple bugs within CC recently where I have to go here and download this, then if that doesn't work then quit this and that. Yesterday I had to quit Safari and Photoshop, then relaunch photoshop to get the spacebar to work with the drag feature. Really? In the switch to CC, it seems Adobe has gotten lazy with code since they can just throw out an update whenever they want and have the user fix it. Honestly, this is deplorable for a service that I pay $50/month for. 
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JOHN STIRES

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WHY ON EARTH to we have to spend hours/week tweaking Adobe software?
THIS IS OUTRAGEOUS.
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Markus Müller

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solved the problem for me, thanks. but why do we have to manually install this one? just make an official bridge update please!
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Rick Burress

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This reply was created from a merged topic originally titled Bridge CC: New Output Module Generates i/o error.

Adobe *had* removed the Output Module from Bridge, and I see now there is a (tedious) manual install to "reinstate" the module available online, but it is not functional.
It generates an i/o error when running even on a single image.

I am giving the main talk at our Thursday the 29th meeting, "What's new in the CC apps" and would love answers to this question.
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Dicky Juwono

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Still not working for me :(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you double-check the install location to make sure you're doing it in the root Library folder and not the user Library folder?
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Dicky Juwono

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@jeffrey 
 Ahhhh yes i was wrong, sorry.
now it's working.

Thank you,

Dicky J 
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Easy mistake. Glad you solved it.
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JOHN STIRES

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Jeffrey, what has happened at Adobe? So many tweaks & workarounds just to make our software work the way it used to. IS THE TECHNOLOGY TOO MUCH FOR THEM?
It doesn't make any sense and it's frustrating as hell. I have to stop what I'm doing and fiddle/fix Adobe CC's mistakes two or three times EVERY WEEK. My time is valuable, MORE VALUABLE than Adobe gives me credit for. Your company has abandoned its principles, your customers come second. THAT'S intolerable.
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JOHN STIRES

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I don't get it. Adobe used to be THE premier designer of graphics software. NOW we spend hours every week tweaking, resetting, restarting, deleting OOBE files and SCREAMING at Adobe.
HEY ADOBE:
YOUR CUSTOMERS DEMAND THAT YOU PROVIDE US WITH THE QUALITY ENGINEERING WE'RE PAYING FOR. QUIT DOING STUPID THINGS THAT REQUIRE WORKAROUNDS AND TWEAKS.
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JOHN STIRES

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JOHN STIRES

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I've followed the directions but am stymied, my Mac doesn't have a Bridge CC Extensions folder. Period.
Placing the AOM folder in my Bridge CC folder doesn't solve the problem, I continue to get the IDIOTIC I/O error.
THANKS ADOBE, I JUST CAN'T WAIT TO WASTE MORE OF MY LIFE ACCOMMODATING YOUR MISTAKES.
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JOHN STIRES

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The instructions are a little slim on specifics. The "LIBRARY" folder must be the root Library or you'll never find Bridge CC Extensions folder.
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Dave Laus

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This is ridiculous. Mine still also doesnt work. What a waste of time. 
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JOHN STIRES

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Here's the official reply, paragraph 1:
The output module package has also been updated alongside the Bridge 6.2 release. What you see in Bridge 6.2 is the older version of the output module.
Have you read a more nonsensical paragraph IN YOUR LIFE? (Besides Jaberwocky.) GET REAL ADOBE!
HERE'S THE FIX: Download and run the ZIP file. Put the (entire) resulting Adobe Output Module folder into the ROOT Library/Application Support/Adobe/Bridge CC Extensions folder, i.e., NOT the User Library folder.
THEN... put the AdobeOutputModule.workspace (that was also created by the ZIP file) into the Workspaces folder which is also located in the same place you put the folder from the ZIP file.
The picture shows what your Finder window should look like when you're finished. The RED is where the folder goes, the GREEN is where the workspace file goes.
(Edited)