Lightroom CC: Billing issue

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  • Question
  • Updated 4 months ago
  • (Edited)
On my account Adobe ID was no money and payment for the monthly using of the product didn't come. Now I fulled my card and twice payed for my Adobe ID. But my Adobe Lightroom CC license didn't start :( What should I do?
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Лысаков Руслан

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Posted 4 months ago

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Photo of Simon Chen

Simon Chen, Principal Computer Scientist

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Try sign out and then sign back in using your Adobe ID to see if that helps.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It looks like there was a problem processing payment. Contact Support directly here: https://helpx.adobe.com/contact.html