Paying for subscription and telling me I need to subscribe to download PS and LR

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  • Updated 3 years ago
I purchased the monthly plan over a year ago. I ended up having to have work done to my computer and my programs got wiped. I haven't used it in quite a few months, but my $10 gets taken out of my account every month. I logged into my Adobe account tonight to reload PS and Lightroom (which I actually purchased Lightroom separately before.) Now it is telling me that I need to purchase a monthly plan to install Photoshop. So why have I been paying for a monthly subscription for months for? How do I fix this? Would like a quick answer so that if I need to cancel my subscription I can. Thanks
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Heather Hock

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Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Heather, your account appears to be active. Have you tried simply signing out and back in to the Creative Cloud app?

Let me know if that doesn't solve the issue for you.