Elements 12 freezes and shuts down (win)

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  • Updated 4 years ago
  • (Edited)
Having issues with program. From start the program freezes, shuts down, and now upon opening the program it shuts down immediately. How do I fix this issue?
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amber wilson

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  • PISSED!

Posted 4 years ago

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Chris Cox

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Which product are you using?
Which version?
Which OS version?

Is it crashing, or just closing without any error message?
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amber wilson

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I am using Adobe Photoshop Elements 12. The error message says (see image) I have updated both programs as well as windows system and still getting the same error message.
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Chris Cox

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OK, it crashes.
The full crash report would be in the system logs, and includes the name of the faulting module. Many cases like this are caused by bugs in third party drivers (video card, tablet, printer, or scanner drivers).