Paid for Premium but account is still 2GB limit

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  • Updated 6 years ago
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I have a subscription for Premium and Adobe recieved payment for it for two month now. The account was Premium for a week and then went back to 2 GB "Free" I have contacted support many many times since the problem started more than a month ago. 8 times support has failed to contact me as promised but you didn't fail to withdraw more money for the Premium account. It's been a week since Support promised to contact me the last time within 48 hours.
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Thomas Schougaard

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Posted 6 years ago

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Peter Baust, Official Rep

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Apologies for the delayed fix here.  I do see the problem with the account.  It is due to a known problem that we are currently fixing.

I have gone ahead and given you a complementary subscription through the end of this year.  But, in order to take advantage of that, you will need to stop auto-renewal of your current subscription.  Please go to (German) or (English) in order to do this.

Please let me know if you run into any further issues.


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