P.O.'d

  • 1
  • Question
  • Updated 7 years ago
I've spent over an hour trying to reset my password in PSE 8. I'm beginning to think someone besides myself doesn't know what the (insert expletive of your choice) they are doing. It resets Photoshop.com (which was never an issue) but PSE 8 still refuses to accept the new password. Off to a p-poor start. Needlessly frustrating.
Photo of DavidB

DavidB

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
SInce Photoshop.com has a password and Elements doesn't -- on the face of it what you said sounds right.

So what error are you seeing that PSE8 refuses to accept the new Photoshop.com password?

And did you confirm the password change email?
Photo of DavidB

DavidB

  • 2 Posts
  • 0 Reply Likes
Sorry, I know you are trying to help, but your question just reveals to me the extent of needless complexity that has even Adobe employees confused. I am looking at a window that says Adobe Photoshop Elements.

"For your security
To protect your personal information, please verify your password"

I am not making this stuff up. I do not enjoy this process, the program is hard enough to master without having to have a runaround with something that ought to be simple. Of course I have confirmed the password, the link for support is for web services only not a direct link for PSE8, just one more hoop to go through. Suggestion: try this stuff out on regular folks, if they can't run it, redesign it until they can, it's only a lousy password for crying out loud, I shouldn't have had to spend ANY time on this much less the amount I have. What is going to happen when I have a real question? There are other issues, too
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Would that be your Photoshop.com password, because you are logging into Photoshop.com through Elements? Or is there something else that you are logging into, like the links to other photo sharing services? Or are you getting a prompt for the OS password because something needs to be installed or updated?

You aren't telling me much, so I'm having to do a lot of guessing about what you're talking about.

And Elements is designed for, and tested by, "regular folks".