Elements 11 (app store): Can't save file after installing MacOS 10.11 El Capitan (known OS bug)

  • 105
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
When I try to do a save as - photoshop freezes and nothing is active - I have force quit several times, rebooted several times - to no avail - not working - I did just change the MAC operating system to OS X El Capitan
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Richard Jazwinski

  • 2 Posts
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  • very annoyed!

Posted 4 years ago

  • 105
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Pete Green, Customer Advocate

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Official Response
We apologize for the frustration faced with Photoshop Elements 11 and El Capitan, we’re working with Apple to resolve this issue long term.

In the near term, Apple has released the 10.11.5 update to El Capitan which is resolving this issue for most users.
See more about updating to 10.11.5 update: https://support.apple.com/kb/DL1877?locale=en_US