Elements: OS 10.9 (Mavericks):Cannot activate because of missing internet or firewall connection...but internet works well ...????

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  • Updated 5 years ago
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Klaus Grabner

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Posted 5 years ago

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Klaus Grabner

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nobody the same problem?
I use a Mac Book Pro with OSX 10.9 and Photoshop Elements 6.
Internet and all other stuff works fine but the "actualization" function of photoshop elements 6 doesn't find any connection to the internet it seems..???
Klaus
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David, Official Rep

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Howdy Klaus,

Are you still having this problem? It looks like a general problem connecting to the Internet. I would first make sure you can browse/surf the web. If you can and you continue to get this error, please let me know and I can try and troubleshoot with you via a screenshare over the internet.

Hope this helps,
Thanks,
David

p.s. -- Ich spreche Deutsch sowie Englisch...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This document is for activations, but I think it's applicable to hitting the update server as well:

http://helpx.adobe.com/x-productkb/po...

See the section for Troubleshoot Connectivity Issues.
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Klaus Grabner

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Hallo David,
ja noch Problem noch da.
Vielleicht kannst wirklich mal meinen Desktop sharen, bin jetzt aber dann mal offline.
Danke, Klaus.
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Klaus Grabner

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Hallo David, bereit, das Ganze anzugehen...
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Klaus Grabner

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...oder wie können wir das alignen?
klaus
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David, Official Rep

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Hallo Klaus,

Ich bin jetzt da. Ich lebe in Kalifornien...8-)

Ich werde dir ein Email schicken.

Tchuß,
David