Photoshop: Keyboard shortcuts not working OS X Yosemite 10.10

  • 4
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I'm a designer using the new os x Yosemite. I'm currently running a new mac book pro and installed all updates. Photoshop shortcuts are not responding. I have to click three or four times before a shortcut will kick in. This is also happening to other colleges in the office.
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John Leco

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  • frustrated

Posted 4 years ago

  • 4
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have this plug-in installed yet?

http://helpx.adobe.com/photoshop/kb/p...

If not, install it then restart Photoshop.
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Dnilo

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Did it work John?
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John Leco

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So far it does seem to be working we are installing on others in the office.

Thank you
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Bob Kotlinski

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I installed the plug-in, but nothing has changed. I have to click to a different application, then back to PS to make it responsive again.
CS6 7 OS X 10.10.3.
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Bob Kotlinski

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Anyone get this to work?
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Tom Medvedich

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I'm having this same issue. I have to click to my second monitor and then I'm able to use the keyboard. $700 for this app and we can't even talk to someone at Adobe to sort this out. Absolutely disgusted.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of the Wacom Driver are you using? What version of Photoshop are you running? It may help if we could see your full Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Tom Medvedich

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I have an Intuos 4 and I'm running the latest driver. I uninstalled and reinstalled CS6. I also tried unplugging the Intuos and just running an Apple mouse. That seems to have done the trick. Sadly it seems the Intuos/CS6 are not compatible. Here is my System Info from a clean reinstall:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.10.4
System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3400 MHz
Built-in memory: 32768 MB
Free memory: 21396 MB
Memory available to Photoshop: 30886 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 NVIDIA-10.4.2 310.41.35f01
OpenCL Version:
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GTX 680MX OpenGL Engine
Display: 2
Display Depth:= 32
Display Bounds:= top: 22, left: 2560, bottom: 1440, right: 5120
Video Renderer ID: 16918308
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
OpenGL Version: 2.1 NVIDIA-10.4.2 310.41.35f01
OpenCL Version: 1.2 (May 10 2015 19:38:45)
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GTX 680MX OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Renderer ID: 16918308
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 91199388145042623816
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 698.9G, 134.1G free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.19243 66.492997
AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997
AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997
AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 4.0.93 66.496052
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 6.0.0.1654
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.0.5.19287 145486
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.0 (308), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0 20120315.r.428 2012/03/15:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load:

Alien Skin Autolayer 3 NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Alien Skin Autolayer 3 Carbon.8li.plugin”
Black and White Film NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Alien Skin Exposure 3 Carbon.8bf.plugin”
Black and White Film NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Exposure 2.plugin”
Color Film NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Alien Skin Exposure 3 Carbon.8bf.plugin”
Color Film NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Exposure 2.plugin”
Plug-in on new layer NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Autolayer2.plugin”

Flash:
ALCE V2
Mini Bridge
Kuler
Installed TWAIN devices: NONE

Thanks for your help!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14601 Posts
  • 1941 Reply Likes
Your CS6 application is unpatched: http://adobe.ly/PS-Up-To-Date
You don't have the WhiteWindows plug-in installed: http://helpx.adobe.com/photoshop/kb/p...
You have a 3rd party panel called ALCE V2 installed that might be causing problems.
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Tom Medvedich

  • 3 Posts
  • 1 Reply Like
Thanks Jeffrey. I Updated CS6 and also spoke to Wacom today. They directed me to the White Windows plug in. ALCE has never been an issue for me.

Appreciate your help!
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joel mcdonnell

  • 2 Posts
  • 0 Reply Likes
I keep getting this message when i try and install this plug-in.

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Chris Cox

  • 20280 Posts
  • 822 Reply Likes
You don't open the plugin, you just unzip it and put it in the plugins folder.
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joel mcdonnell

  • 2 Posts
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First time using a plugin. Thanks for the help !