Lightroom 4.4: Original 7D (not MkII) CR2 RAW files not able to be read

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I have a Canon 7D I purchased in 2010. I successfully used this camera with LR 3 for 3 years. In 2013 I purchased a Leica and upgraded to LR 4 (current version 4.4). I haven't used the 7D since buying the Leica but want to start again. I tried importing some 7D CR2 RAW files into LR 4.4 and it says it can't read the files. The 7D firmware was 1.2.1. I upgraded the 7D firmware to 2.x and have the same problem. I tried two different memory cards as well. LR 4.4 should be able to read the 7D RAW files as 4.4 was released well after my 7D. Any advice?
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14549 Posts
  • 1893 Reply Likes
Could you post one of the raw files you're having trouble with?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14549 Posts
  • 1893 Reply Likes
Also, are you shooting raw + JPEG?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14549 Posts
  • 1893 Reply Likes
Are you importing directly from the camera or from a card reader?
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
I am using a card reader and it could be a card reader problem. I tried importing files from the Leica tonight and got the same message that the files could not be read. The Leica files are DNG. Still, LR displays the thumbnails in the Import view.
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
Okay just tried using the SD port on my Mac and still got an error message with the Leica files. So I have LR 4.4 unable to read either Canon CR2 or Leica DNG files using either a card reader or the SD port on my Mac. These are both cameras that I have had no problem with in the past, the Canon 7D with LR 3 and the Leica with LR 4. Definitely looks like an LR 4 problem.

I tried uploading a Leica image but the "add image" function apparently does not recognize DNG as an image file. Curious if I can't post a DNG, which is an Adobe format, how would I post a CR2 when "add image" seems to be the only way to upload a file to this forum? Not impressed.

The Leica photos are from a paying gig and I was hoping to have them turned around tomorrow. Looking for pro level support here.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4427 Posts
  • 1638 Reply Likes
The error message says they can't be read? That's more likely a folder permissions problem on the destination folder.
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
My HDD on my old Macbook crashed and had other problems so I bought a new 13" Macbook. This was the first time I tried importing into LR on my new 13" Macbook. It is also the first time importing since upgrading to the OS 10.10.5 Yosemite. Could that have something to do with it? However, everything else seems to work fine in LR. I can develop and export existing photos in my catalog no problem.

I recovered my LR 4 serial number from my Accounts page and I am currently downloading 4.4 from the Adobe website. I will try reinstalling LR to see if that fixes it. My current copy was restored from a Time Machine backup.
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
Reinstalling LR 4 did not solve the problem.

Screens shot showing thumbnails from Leica. Clearly LR is able to read the file if it can display a thumbnail.
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
Error message I receive when I try to complete the import.
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
Downloaded 30 day trial of LR CC. Same problem. Likely points to an issue with my computer but not sure what. I have gotten the same error message from 3 different memory cards using both a Lexar card reader and the SD slot on my MacBook.
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
Tried it with a JPG. Different error message, says could not copy a file to the requested location. Victoria, can you provide me with more information or a step-by-step on the folder permissions problem?
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14549 Posts
  • 1893 Reply Likes
Sounds like a permissions issue. Try creating a new Admin user account and run Lightroom from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
It is not a user account permissions issue. Thinking about it further, I have made a lot of changes to my system since my last successful import. One was also changing my external HDD to a larger one. I copied the entire contents of my old HDD, which included the LR catalog as well the image files, to the new HDD. The new HDD is exactly the same as the old HDD. No files moved, changed, renamed because I know the problems that creates for Lightroom. And as stated previously, I can still access and edit all my existing images through LR on the new HDD just like before.

However, I just tried the old HDD and sure enough, no problem importing the images to the catalog on the old HDD. However, I can't import to the same copied catalog on my new HDD. What do I need to do to be able to import files to the catalog on the new HDD?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14520 Posts
  • 1880 Reply Likes
Have you tried erasing/reforming the drive to match the settings of the drive where it does work?
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
They are both formatted the same, Mac OS Extended (Journaled). However, the old drive was formatted back in 2010. Something could have changed since then. Am I better off exporting the catalog and images from the old drive to the new drive through Lightroom? Or creating a new catalog on the new drive and then importing all of my images?
Photo of Richard Selin

Richard Selin

  • 12 Posts
  • 1 Reply Like
I solved the problem and in hindsight, quite easy to spot, but being 5+ years since I set up Lightroom I forgot some things.

I import using a preset. The preset renames the images and chooses the destination. Of course the destination for my preset was the old hard drive. Once I updated the preset with the new drive as the destination it worked perfectly.