Photoshop Elements: Organizer crashes on PSE9 (Win 7)

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  • Updated 7 years ago
  • (Edited)
recently upgraded to PSE9 and have been bothered every time I open it with the request to take advantage of the free 2 GB of photo storage available at photoshop.com. So, I (stupidly) clicked OK and the process started. It appears to be still backing up since my available space keeps going down but when I try to open PSE I get the screen where it prompts you to go to either the Organizer or Edit, but if I click on Organizer it just goes back to my desktop. The Editor does open, but not the Organizer. Is it because it is backing up? It appears to be at the half way point this morning but I have way more than 2 GB of photos. Help! That is how I access my photos for editing and of course I am in the middle of a project. Any guidance would be most appreciated...

Windows 7
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kristine Parisi

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Posted 7 years ago

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kristine Parisi

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Well since I seem to be having a conversation with myself I will update and say I unplugged my network cable and still no organizer. I see no other solution than to uninstall...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you get an error when the Organizer exits?
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anchita dogra, Employee

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Hi Kristine,

The backup process running does not block your Organizer from launching. Did you try launching Organizer directly from its .exe ? This is the path on a Win 7 machine usually : C:\Program Files (x86)\Adobe\Elements 9 Organizer.exe . If that did not work then I would suggest hold down 'shift' key while choosing Organizer from the Welcome Screen (the screen that prompts you to launch either Organizer or Editor) . You should see the Catalog Manager diallog. Proceed to create a new catalog and see if that helps ?
Also, the backup sync service helps you to safeguard your files in case you were to delete them accidently from you system but if you want to stop the free backup sync service then you can do so by right clicking the sync icon present in the Windows System tray and choosing Stop Backup/Sync option.
Thanks.