Photoshop Elements: Organizer 10 cannot read AVCHD

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Organizer 10 cannot read AVCHD (.mts) format anymore from my Sony SLT-A55. Organizer 9 did perfectly. However Premier Elements 10 can open them...pretty annoying.
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jfcarrier

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Posted 5 years ago

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Akshaya Saxena, Employee

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Hi,

What do you mean by 'cannot read'? Are the files imported in Organizer but no thumbnail and/or playback?

- Akshaya
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yq981212

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Write a comment...
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Ankur Agrawal, Employee

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Hi,

Please confirm that the copy of Premiere Elements 10 (PRE10) installed on your system, is serialized i.e. you have Premiere Elements with a serial number.

Incase, you've a serailixed PRE10, please do following steps and let me know the results:
1) Re-launch PRE if it is already running
2) Import one of the AVCHD (mts) to PRE
3) Now, try to play that file in Organizer.

Also, tell us about the Operating System present on the machine.

-Ankur
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jfcarrier

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Hi,

@Akshaya: the video files will import into the organizer, but there will be no thumbnail neither playback in organizer. The files only play in PRE10.

@Ankur: my copy of PRE10 is serialized and registered. I will do the steps you suggest later today (I`m at work now!).

My OS is Windows 7 Professional 64-bit.

Thanks for the support! I really appreciate it.

JFC
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Ankur Agrawal, Employee

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Hello!

Thanks for your response. Did the solution that I provide work for you?

-Ankur
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jfcarrier

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Hi again!

@Ankur

I've tried to do what you suggested:

1) Re-launch PRE if it is already running
2) Import one of the AVCHD (mts) to PRE
3) Now, try to play that file in Organizer.

The video (.mts) does play in PRE, but it will still not play in Organizer.

I have the feeling the solution could be simple. Do you think it could be caused by the fact that PRE10 is 64-bit? I'm not sure that Organizer is 64bit...

Thanks again,

JFC
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Melissa Shanhun

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So does this mean that we have gone backwards since PSE8 Organizer?

Annoying!
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jfcarrier

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This simply killed my video projects...
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Ankur Agrawal, Employee

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Hi,

The issue seems to be non-registration of AVCHD codecs on your machine.
Please do the following steps:

1) Close PRE and Organizer.
2) Go to C:/Program Data/ Adobe/Common/ Adobe/ARA/10.0/ and delete the Repository file present at that location.
3) Re-launch PRE.
4) Import an MTS file. A 'User Account Control' dialog will pop up. Click 'YES'
5) Launch Organizer and play 'MTS' files.

Please let me know if this solution works for you.

Thanks
Ankur
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Melissa Shanhun

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Hi Ankur

I've tried following your instructions...

I didn't get the UAC message - it seemed to be fine. Do you mean we have to import from the camera? Or just open an existing MTS?

thanks
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Ankur Agrawal, Employee

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Hi Melissa,

Can you check if Repository file is present at
" %ProgramData%/Adobe/Common/ Adobe/ARA/10.0/ " ?

If yes, try after deleting it. It is just about opening an MTS file in PRE?
Please share the video camera make/ model from which you took these AVCHD files.

Regards
Ankur
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Melissa Shanhun

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There's no issue opening the MTS file in PRE

What I want to do is view my MTS files in the PSE Organizer.

The camera was a Panasonic Lumix (not sure what model) I don't have access to the camera as it belongs to our parents.
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Ankur Agrawal, Employee

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Hi Melissa,

I understand that it is Organizer that is not playing the MTS files. Actually, PRE registers the required decoders that are required to play these files in Organizer.

So, I'll request you to please try the steps given above by me.

Also, the reason behind asking the camera model was to learn more about its output video format, which in turn can help in solving your problem.

Cheers!!
Ankur
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Melissa Shanhun

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Yes, I did follow the steps, just got no error message.

I renamed the decoder file. It's now created a new one there.

After restarting, now the Organizer can play the files.

Thanks for your help!
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Ankur Agrawal, Employee

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Great then..liked that smiley :)

Hi jfcarrier,
Can you also try the steps mentioned above?

-Ankur
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jfcarrier

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First thing when I'm back from work! Looking forward to this and I have a good feeling.
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jfcarrier

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Hi again!

BTW, thanks for the support.

Unfortunately, the sequence suggested by @Ankur does not seem to work.

I have done as mentioned, closed everything, delete (and even tried renaming) the Repository file in the Commons/ folder, imported a .mts file (from a camera, from elsewhere in my computer, etc.).

However, I never received a 'User Account Control' dialog. Still launched the Organizer and .mts will not 'play' neither display a thumbnail.

Thanks,

JFC
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Ankur Agrawal, Employee

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Hi,

Did you import the mts file in PRE after deleting the repository?

Also, please check that whether a new repository file is created at " %ProgramData%/Adobe/Common/ Adobe/ARA/10.0/ ".

-Ankur
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jfcarrier

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Hello,

Exactly, I've deleted the repository then imported an mts file in PRE.

After, I've checked in the %ProgramData%/Adobe/Common/ Adobe/ARA/10.0/ " and no new file was created.

Still does not work when I open Organizer after.

Thanks,

JFC
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Ankur Agrawal, Employee

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Hi Jeff,

It's interesting that the repository is not getting created again once you deleted it.
It should be created on importing mts.

I hope PRE was closed while you were deleting the repository.

- Can you check by importing a mpeg 2 encoded or a 3gp file
File extns could be .mpg, .tod, .mod, .vob. .3gp, .mp4 etc

Please share the camera make and model info from which you shot these mts files.

-Ankur
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jfcarrier

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Hi again,

I think I've got some interesting results for you, Ankur.

First, PRE was definitely closed while deleting the repository.

Second, I was wrong, the repository is created again. However, it seems that the repository is created during the "opening" of PRE, not while .mts are imported.

Thirdly, the most interesting. After deleting the repository, I've opened PRE and imported a .3gp and the systemed responded completely differently as it does while I import .mts files. I was like if it was adding the codec in some registry (I'm no specialist here). The .3gp file then woked in the Organizer.

This looks like what we are looking to created with the .mts files.

My camera is a Sony, the model is SLT-A55

Thanks again,

JFC
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Jan Ivar Vik

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Hi
Running Window 7 x64, and Premiere Elements 10.

Organizer is not able to play the mts files imported into organizer. No thumbnails shows up. If I try to play the mts files using Windows, everything works just fine. I am also able to play the mts files using Premier Elements. It is just in the organizer they do not play.

When doble clicking a mts-file in organizer an error dialog shows up saying:
Caption: "Unable to load movie"
Message: "The selected file cannot be played because your system does not have the required compresser/decompresser(codec) installed. Click here for more information"

My camcorder is a Canon HF100

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Ankur Agrawal, Employee

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Hi Jeff & Jan,

I've sent you an email at your respective email ids with a request to share the sample mts files.
This will really help us in narrowing the issue.

We’ll delete the file from the dropbox once the files are downloaded and will send you the confirmation for the same.

Thanks
Ankur
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jfcarrier

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Hi Ankur,

I've placed a sample .mts file in the dropbox account you've sent us.

By the way, I have the same error dialog as Jan.

Thanks again,

JFC
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Jan Ivar Vik

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I've uploaded a mts file from the Canon HF100 camcorder yesterday. I recorded a small 25 sec video in 1440x1080, in bad light conditions, just for the test.

Thanks
JIV
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Jan Ivar Vik

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Hi!

Any updates on this problem, Ankur Agrawal? Did you find anything using the two mts-files we've uploaded?

JIV