Organizer 10 App Crash

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  • Problem
  • Updated 6 years ago
Organizer app crash.
I created a new catalog in the organizer of version 10 and imported some .mts files. Now the app crashes every time I open it...
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version:
Application Timestamp: 4e70d150
Fault Module Name:
Fault Module Version:
Fault Module Timestamp: 446c3d1e
Exception Code: c0000005
Exception Offset: 00004b23
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Can't get out of the loop on this. Unlike projects in Elements, the last catalog opened in PhotoshopElements always tries to open by default on start-up. Before I am able to open another catalog, the app crashes...
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Ron Kaminski

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Posted 6 years ago

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Photo of Ken


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Looks like a problem with the MTS files, specifically the codec used for them.

Hold down your Ctrl+Shift keys when launching the Organizer, and keep the keys held down until you get the Catalog Manager window. There you can create a new, empty catalog which will be used when the Organizer starts.

Photo of Ron Kaminski

Ron Kaminski

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