organizer in elements 15 not working

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  • Updated 9 months ago
I am unable to use any of the menu options in organizer thus can not import any photos
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sandy brossard

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Posted 9 months ago

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Michel BRETECHER, Champion

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Windows? Mac ? Version?
Can you describe in more details or insert a screenshot in your post?
Did the PSE15 organizer work before? Did you install an OS update recently?
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Lesley Andrews

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I find the same bug (I use Windows 10) when Organizer is in full screen mode (it also stops the taskbar from popping up). When not full screen, no such problem.
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Michel BRETECHER, Champion

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Lesley, that's a know bug with Elements 15.
No reason it's the same issue as Sandy's.
In your case, apart from your workaround not to maximize the window, you could try  unchecking the option of the Windows Explorer to 'auto hide' the taskbar.
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Randy Oberg

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Same issue I had until I read the fix here. Of all the stupid bugs for a major software company to have with it's software this has to be the dumbest!!!
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Steve Lehman

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Both of you may need to reset your program.   At the lower-right corner is a question mark with a menu next to it, pull it open and click on "reset all tools" and see what you get.  If at first it does not succeed, close the program and reopen it.   Also, the Organizer has always had a problem with full screen mode.   Keep your fingers off that.   That's my response.  Sorry to intrude Michel.   

Steve Lehman, MCSE engineer responding
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Steve Lehman

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Randy,

Cheers!    It's fixed!    

Steve Lehman, MCSE   
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Steve Lehman

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Back in the 90's another very large software company kept releasing their software even with lots of bugs.   Nobody cared.   Nary a complaint.   But it was the only company who had Windows.   
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Randy Oberg

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Granted, but at least they tried to fix those bugs. How many versions of PE must there be before this one gets fixed. If I sound frustrated, I am! I paid $60 for a half a program until my research (not Adobe) found a work around. NOT impressed!
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Steve Lehman

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Well Randy, they did not fix their Windows bugs, they moved right along to the next version.  In all software manufacturing companies, it's a continued ongoing rebuild each day as things are added to the software in a process.   Coding software is not an easy task.  As a test engineer, I had a lab with 10 computers with different builds and processes on each and each PC was built differently.  I tried my best to resolve the issues as they came up by inputting as much technical information as possible to the programming team.  

But let's forget the excuses for now.   I am only making this comment because, the process is an ongoing process which includes users who make useful comments that continues the fix-process.  Frustration aside, contributing to the process with information such as application version, the type and version of the Operating System and what exactly is happening when the incident happened, helps greatly.  

I did understand there was a bug to fix.   I usually think of the best solution to fix the problem with what's being told to me.   Beyond the fix I gave you, there would have been several other fixes if one didn't work.  But it's fixed now.   

Steve Lehman, MCSE responding for Adobe
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Randy Oberg

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Well Steve, Have you seen the shear number of posts related to PSE xx not working in Win10!
I get 2 or 3 (not working in win10) threads a day in my inbox, and not all the same issue as the one I was dealing with, and some much worse.

Windows 10 launched globally in July of 2015, that's over 2 yrs ago Steve! Where's the update?  

So if you, and your 28 buddies want to play the apologist for Adobe that's fine. Keep your head in the sand if you want but I'm telling you as a consumer, Adobe has a big problem here, and I wouldn't think it prudent for them to leave their customers out to dry! When I see an update from Adobe to fix my issue along with the rest, I'll eat those words. But somehow I don't think a paper diet is in my future anytime soon!

For what its worth my system is Win10 Pro, Version 1703, Build 15063.540

ps; my problem isn't fixed, but it will be when I can use the Organizer full screen!

Randy Oberg, consumer,  responding for pissed off Adobe PSE users. 
Have a nice day :)
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Steve Lehman

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Well Randy, again:  are you looking around for a chat room?  

Windows 10 updates can knock out anything including print drivers.  Things need to be fixed in software.  Are you new to software?   This is not a place for a chat or random arguments.  You might find twitter to be more interesting.  Sorry we couldn't fix yours but look on the web you might find a better fix.   As for Microsoft, they get 2000 complaints a day and they don't answer them because their users are always reprogramming and fixing it for them.  We only get 35 here.  You might try finding something to contribute rather than fighting about it.   We don't need your anger here, oh I'm sorry. "frustration".   Your words are pretty strong here.   

Steve Lehman MCSE for Randy
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Michel BRETECHER, Champion

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To all:
What I do find frustrating in the present discussion is that although it contains a lot of good information, it's getting more and more hard to read and less prone to real and positive satisfaction for consumers. I don't see either how it could help to improve the code in the software...

- First, three consumers have a common concern: they can't have their UI to work. Two of those have not posted again, and they are less and less likely to take part in the discussion.
- Reading carefully, I have good reasons to think it's not the same technical issue. One of those is clearly identfied since one of the two workarounds known from nearly a year ago do work. The others are currently discussed in many other posts. They are not specific to PSE15 and nothing in the present discussion will help anybody, customers or programers.
- The known bug has to do with a particular (and rare) case of Windows interface option. It has workarounds from the beginning. Since it's not linked with a particular Windows update, it's an Adobe issue. I can understand that even if it looks easy to get PSE15 to work back like PSE14, the solution would have been to issue a 'point release' for PSE15. That decision has not been made even if other bugs could have been solved at the same time. There it's my turn to guess... There are many bugs which appeared following a particular Windows Creator update. I believe that the present bug which appeared before that update may have been triggered by changes already made to accomodate future Windows updates and new features in Elements AND/OR Windows. And it's publicly kown that Adobe and Microsoft are working together to solve bugs and to introduce new features in the interface (scaling and fonts for instance). The decision not to issue a point release this year probably means that a lot of work had to be done and that all efforts must be concentrated over the future version.

The present forum has two purposes: showing the mood... and helping bug solving as well as suggesting new ideas. There is also much to learn for customers!
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Steve Lehman

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Michel,

Please excuse me for my intrusion.   I didn't mean to confuse the issue.   I thought resetting the software would resolve the problem.  I hoped they would tell me if it did, either way.  

If this didn't work, then maybe it is a font problem.   Then again, the Organizer doesn't play well with Windows 10 and its updates as you have noticed.   So you could be correct that the updates are stopping the Organizer from functioning.  

Also, the Organizer is a bulky program.   On top of that, if there are any photos that were last loaded and served, those may be loading along with it.  That's enough to freeze any screen.  Having enough memory on a video card could help this.  Most computers come with small amounts of memory on the video card.  It's the video that handles the Organizer.   The computer processor is only "clock speed", as it divides this work between ram and virtual memory but the screen is served by the video card.   So then, as a Windows engineer, I suggest getting a bigger (more pricey) video card.  But that's only if processing hoards of photographs, not that your memory won't take it, but the more memory we have, the more we give it the work to do.   And, this is not a Photoshop software fix.  Perhaps there may be another fix around the corner as Michel says.   

Michel, maybe your font solution might work.   Do you remember that?   Again, I will leave this to you.  I agree, they need to give more info (Photoshop version and OS).   Ask for it again.   

Steve Lehman, MCSE   
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Michel BRETECHER, Champion

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Steve,
You are welcome to add useful information and suggestions, no problem!
The next version should bring answers to the present questions.
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Steve Lehman

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Michel,

Did you happen to see this one?  I bring this because you talked about the UI.  Submitted by David an Official Rep, it may have something, but it may not be for this problem.  It's about the UI, so I copied this from David.  Maybe you can use it.  I'm a Windows engineer, not a Mac technician.   

David said:   
"It looks like you're on Mac and your computer is missing the designated UI font for these dialogs and something else is being substituted in it's place.  There are a couple of ways to fix this, but I do need to know what version of Mac OS you're running.  The system fonts that COULD be in use are: San Francisco, Helvetica Neue, Lucida Grande, Segoe UI, and/or AdobeClean.  The quickest and easiest would be to make sure you have one or more of these fonts installed on your machine.  If so, the one used here has become corrupt.  If not, then you need to install at least one of them for the app (and others as well) to function normally."
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Michel BRETECHER, Champion

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I don't know anything about Macs, but I had already read David's suggestion. That looks quite possible. Too many consumers don't understand that it's the OS which provides the tools for managing text.
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Steve Lehman

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Thank you Michel, you give good answers.  I will leave this forum to you.   You've been a good champion-partner.   In another forum I had a heckler who thought I was too techie.  A champion argued with my technical answer on behalf of the heckler.  I know when my info is right.  A moderator deleted one of my messages.  I guess I got careless.   Be a friend and advise me; should I stay or go?   
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Michel BRETECHER, Champion

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Steve,
Be yourself... and be prepared to argue with other posters, dissatisfied consumers as well as other experts (or pretending to...)
I am in favour of self-censorship only.

Maybe a forum use tip: when you have to write a relatively long explanation, it may be a good idea to write your answer separately, let some time to read it again and check that:
- its tone will be accepted by your target audience
- different issues should be dealt with different posts (not a problem for you).

My own belief is that no expert is expert in any topic, the more experts or users can take freely part in the discussion is a good thing.
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Steve Lehman

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Thanks for y our advise and I trust you with it.  I like your style.  I believe in self censorship myself.  So you say keep going?  Don't drop out?   

Steve   
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Steve Lehman

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I gave very real information concerning memory in Windows, and a heckler discredited me several ways, then another Champion helped the heckler, then teh heckler called for a "mod" meaning a Moderator" and the Moderator deleted my technical explanation at the request of the heckler.   It seems I was either setup or ganged up on by Adobe guys themselves.  The discrediting was insulting to me the way the guy did it.   
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Steve Lehman

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I gave truthful technical info about Element but the Moderator deleted my stuff for "misinformation".  You know I am an expert about Windows but the Heckler discredited me and the Champion said he was a engineer too but he was not.  Yet the Moderator believed them when they told him I was not tell the truth.  The Champion said I was too techie to be in the forum.   I told him I can quit.   Thatg's when the moderator came.  If they want me to continue I will be the best tech I always was.  But the hecklers and now the Champions talk back at us.  Well, that's all I know.   Excuse me for leaning on ya.