Can't find information about my old Elements purchase

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  • Updated 4 years ago
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I purchased Photoshop on-line a few years ago and my laptop crashed. I lost everything and now I'm wondering how I go about downloading it again.
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Jody Bernard

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Posted 4 years ago

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Chris Cox

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There is no Photoshop on-line...

Are you possibly referring to the discontinued Photoshop.com file storage service?
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Jody Bernard

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Is there a way you can do a search with my this e-mail address? It was definitely on on-line order.
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Chris Cox

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No, I cannot do that. It would really help to know what product you purchased/were using.
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Jody Bernard

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It was photoshop as far as I was aware. There must be a way to search with my name and address?
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Jody Bernard

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Whatever it was, it was photo editing software.
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Chris Cox

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You can check purchases registered to your Adobe ID on adobe.com. But I cannot check those.
Also, we can't see your email address because you haven't made it visible to the forum administrators.

If you downloaded something, it could have been Album (very old), Elements, Revel, Lightroom, or Photoshop.
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Pattie F., Official Rep

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Hi Jody.

You purchased Photoshop Elements 10 in October of 2011.

You can login to adobe.com to get your serial number if you don't remember it.

You can download the software again here:

http://prodesigntools.com/photoshop-e...

I hope that helps.

Pattie