Elements: Oranizer shuts down

  • 2
  • Problem
  • Updated 5 years ago
  • (Edited)
I was trying to use the revel portion of the organizer. "When I shut down elements and tried to reopen the organizer. It will open and stay open for a few seconds then it shuts down the whole program. I have tried to uninstall the program and then reinstall and it still has the same problem.
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JAMES WATSON

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  • frustrated

Posted 5 years ago

  • 2
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David Corito

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I have the same problem posted and waiting for an answer. Also the buttons on the top tab don't work you have to click above the tab and hope you got the right one. This problem just started 2 weeks ago. Can't find my problem that I listed on 11.15/13
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Vaishali, Employee

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James/ David,

Could you please share your OS/ Platform details.

If it is MAC, do you see crash reporter showing logs? Would be great if you could share. It would help us in investigation.

Also could you try resetting Organizer preferences? For doing so, please keep Cmd+Shift+Option key pressed while launching Organizer. It would ask you to reset your Elements settings. Click Yes.

Regards,
vaishali
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Alan Watson

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I use windows 7.
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Vaishali, Employee

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Could you retry re-setting preferences using Control+Alt+Shify keys during Organizer launch?

~V
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David Corito

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Dear V,
Tried C+A+S did not work. For me to get to the organizer I first must open the Editor.From that screen I click on the organizer tab on the top of the page. Doing so the organizer goes to the tab bar on the bottom of my screen. I click on the blank organizer icon and the organizer opens. There has to be a bug somewhere in the program.
Dave