Photoshop Elements: can't open Camera RAW files because of install problems

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  • Updated 5 years ago
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You guys are already aware that new versions of Photoshop and Photoshop Elements doesn't open RAW files properly (http://kb2.adobe.com/cps/407/kb407110.... I'm sick of working around Adobe's mistakes and "workarounds." I think it's time for Adobe to fix their software problems because I, for one, will not buy any more Adobe products until I here news of Adobe fixing their software problems.
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Dave

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Posted 5 years ago

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Andrew Rodney

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What do you mean “open files properly”? And the link you provided goes to a page no longer accessible.
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Chris Cox

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He was trying to include a link to http://kb2.adobe.com/cps/407/kb407110...

But that KB doc doesn't talk about not opening: it talks about installation errors, update, and how to figure out why a given file won't open. It has no mention of problems in the software.
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Dave

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First, by "You guys" I meant Adobe, not the people a at the forums.

Anyway, I see the link I posted doesn't work. Maybe the parenthesis messed it up. The link is:

http://kb2.adobe.com/cps/407/kb407110...

If that doesn't work, you can try this:

http://tinyurl.com/ycswzoq

They have 5 "solutions" listed, and none of them do anything except make life hard for Adobe Photoshop and Elements users. In fact, one is just a stupid workaround by using their DNG converter. What I'm trying to convey is Adobe doesn't fix their software problems; they simply try to shove their software where the sun doesn't shine.
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Chris Cox

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What is there to fix? That article just tells you how to find and fix install errors, when you need to install updates, etc. There's nothing in there about any actual problems.
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Dave

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@Chris Cox - You said, "It has no mention of problems in the software. " Well, there IS a problem with the software or there wouldn't be so many people having the same problem. Why does Photoshop CS2 open my Canon RAW photos but Elements 10 won't open them? And yes, I installed the latest plugin but it doesn't even show up with the other plugins. Then it says to upgrade to the latest Adobe software. Duh, I already have the latest (Elements 10). Then it says to use the DNG converter? That's like saying, "OK, the software is screwed up so use another converter before opening it in Photoshop or Photoshop Elements."
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Dave

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And sure, you can blame my computer, but your software is supposed to work on all computers with the same OS (Windows 7, 64 bit in this case). Are you saying Adobe software works on some computers and not others?

I can put the files where they belong, make permissions changes and make registry changes if anybody at Adobe can tell me what needs to be done.
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Dave

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Here you go:

http://forums.adobe.com/message/4092599

Adobe doesn't really know what they are talking about anyway. However, some users are willing to spend days on end fixing Adobe's mistakes.
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Chris Cox

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Photoshop and related programs use ACR to read Camera RAW files. Your "zoner 14" uses some other RAW library to read the files.

No, you're saying that your system has problems, and Adobe doesn't hire mindreaders to know exactly what is wrong with your system.

Elements and ACR install and work on most systems. But sometimes people have misconfigured their system, or suffered malware problems, had problems with OS upgrades, or just have corrupt disks and need to clean up their system before software can be installed correctly.

If you stopped trying to be so insulting and simply asked for help and provided details of the problem you were seeing, you'd probably be done and have it all working by now.
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Dave

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I'm done. I can open RAW files in CS2 and Zoner 14. As far as I'm concerned, there's no problem with my system or the privileges. The problem is Elements 10 (yeah, that's supposed to be insulting) and I will NEVER buy another Adobe program.
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Chris Cox

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The problem is still something wrong on your system that is not allowing the installer to put files where it is supposed to. Until you fix that problem, the installer can't do it's job. Either you are missing parts of your normal system directory structure, or you have a permissions error on the directories where the installer needs to put it's files.
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Andrew Rodney

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Dave. Photoshop and Elements can’t ‘open’ a raw file period. They need a plug-in called Adobe Camera Raw to do this. Remove it and they simply can’t deal with that kind of data any more than they could open an Excel document. If for whatever reason, the plug-in is removed, well those applications simply can’t deal with raw data. Reinstall the software, all should be fine (until someone manually removes the necessary components).
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Dave

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Andrew, I know it needs Adobe Camer Raw (ACR) but unfortunately it won't install. The installer says it was installed successfully but it isn't getting installed. Thanks for the reply though.

Also, if I knew what to do, I could install it manually.

Dave
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Andrew Rodney

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You can install this manually too (in the past, there was no installer). Do a search and see if the plug-in got installed in the wrong location and just place it into the right area (depending on the OS, on Mac the HFS Path: Mac HD:Library:Application Support:Adobe:Plug-Ins:CS5:File Formats:Camera Raw.plugin
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Dave

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Andrew, I'm using Windows 7 (64 bit) but I'll do a search and see if I can find the plugin. Thanks.

I'm not home right now but I'll post later and let you know if I can find it.

Dave
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Steve Sprengel, Champion

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What error message do you recieve when you attempt to open a RAW file with PSE10's ACR?

What version number is, and how many version are there of, Camera RAW if you go into PSE10 and choose Help / About Plug-ins... / Camera RAW?
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Chris Cox

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See his previous replies - ACR isn't installed at all, because the installer failed.
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Steve Sprengel, Champion

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"The installer says it completed successfully but isn't getting installed." This is drawing a conclusion about the situation but not presenting the evidence. I am asking for the underlying evidence for the conclusion.

Help / About Plug-ins... not listing any Camera RAW would be one piece of evidence. Or an error message saying that the plug-in is missing when opening a RAW file would be another. ACR saying it is not the right kind of document suggests a different problem.

I should also ask what evidence the installer gives that suggests it works. What are the steps it goes through and what is the result of each step.

The installer listing the products it is updating and going through the motions for the minute or two and saying things were successful is different than the installer starting up and being confused about what is installed because CS2 is on there, and not attempting an install.

Do we even know how the ACR installer is being invoked? Via an automatic Adobe Updater message from PSE10 Help / Check for Updates... or from a download link on www.adobe.com/downloads/updates/ where the OP has accidentally downloaded the Photoshop updater not the Elements updater and the updater is seeing CS2 and stopping before doing anything.

I would ask the OP to try using the download and follow the instructions to install from this location, specific to Elements:
http://www.adobe.com/support/download...
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Chris Cox

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Look back at his replies, including the one showing the system info dump from Photoshop Elements.
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Steve Sprengel, Champion

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I was asbout to say that there is no such reply visible to me, but then I noticed a View 12 more Comments link that has the things I missed inside of it.
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Dave

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@Steve I already posted the error message I was getting but it looks like Chris removed it. But just so you know, it was "Cannot open [filename] because it is the wrong type of file." Also, the Camera Raw wasn't loading because it wasn't there (in the right place).

@Andrew I knew you were on to something! Indeed Camera Raw Plugin was located with Premier Elements in a folder that isn't even visible if you have Windows Explorer set up to show hidden files/folder and system files/folders. It only showed up in a search and from there I was able to copy it and put it in the Elements 10 Plug-Ins\Filters folder where is belongs. I left the old one also. Now it works!
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Dave

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You probably have Windows Explorer set to hide known extensions. To change it, (with Windows Explorer) go to Organize>Folder and search options, click on the View tab, then uncheck the box that says 'Hide extensions for known file types.' This way you will see the entire file name, including the extension. I'm thinking you might have a new(er) camera that won't work with ACR 5.2. If your camera is relatively new, you will have to get in touch with Adobe support because I'm not sure what versions work with different RAW files.

I just got my new Canon T3i/600D and the RAW file extension is CR2. The older Canon format for RAW was CRW extension. I cannot open my CR2 files in Photoshop CS2 because the ACR version is too old. I think it has version 3.0. I don't think you can update the ACR without a newer version of Elements.

Dave
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Dave

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Kelly,

You can find supported cameras for RAW format (with 5.2) here:
http://www.hi-sierra.com/pdf/acr-5.2.pdf
Of course you'll need a PDF reader.
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Kelly Mahana

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Thank for helping me Dave! I have a Nikon D5000 and it was not on that list.^ I needed 5.4. Honestly, its really confusing. Thankfully I know 'a little' about how to maneuver through windows. I did un-check what you suggested and used the proper plug in(5.4) and I seem to be able to open the RAW file. [24 hours later] I do get a weird message when I open PSE7 something about windows not being able to open 'cameraraw.8bi' but if I click ok, it still opens in. Not sure why that happens but I feel so accomplished anyway. haha. Now to learn more about this type of file. I seriously do not see the difference in a RAW image vs Jpeg. I get the more color info. but it seems to be the direction professionals use for Portrait Photos...so...so be it. Thanks again for the help. :) Hopefully I will be able to move forward and grow now :)
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Brett N, Official Rep

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You can also find even more information about the cameras supported by Adobe Camera Raw, including which cameras are supported and the minimum version required for support, in this extensive list:
Camera Raw plug-in | Supported cameras

There is also a link to which versions of Adobe Software support which versions of Camera Raw:
Camera Raw-compatible Adobe applications
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Dave

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Kelly, there's a lot of opinions about RAW vs. JPEG. I've done some tests myself and sometimes the JPEG looks better and sometimes the RAW looks better. I guess the biggest difference is you always have all the color information in a RAW file, but some is thrown out with a JPEG file.