Opening CR2 RAW files in elements 10 is impossible. Help!!!

  • 1
  • Question
  • Updated 4 years ago
  • (Edited)
I have been moving from PC Windows XP to mac os 10.9.1. I have managed to import the catalogue, but the mac won't let me open the RAW files from my canon S100. I have RAW update 6.7. and am running PSE 10. JPEGS are fine.Can anyone help, please?
Photo of Denise Kendall

Denise Kendall

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
Photo of Eric Chan

Eric Chan, Camera Raw Engineer

  • 616 Posts
  • 119 Reply Likes
What error message do you get when you try to open the S100 CR2 raw files? (This should be supported using Camera Raw 6.7 under PSE 10)
Photo of Denise Kendall

Denise Kendall

  • 2 Posts
  • 0 Reply Likes
Hi, thanks for noticing the question and taking the time to reply.
There is no message, as such. I just get a thumbnail of a broken file.
Photo of Eric Chan

Eric Chan, Camera Raw Engineer

  • 616 Posts
  • 119 Reply Likes
Hmm, that's weird. Do you have raw files for any other camera model that you can test with? Just wondering if ACR on your system is having trouble opening only raw files for the S100 or raw files in general.