Photoshop 19.1.2: Opened document(s) is/are invisible coming back Photoshop after using 'win d' or 'alt tab' in Windows

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  • Updated 3 weeks ago
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  • (Edited)
Another, already 3rd bug I found in CC2018 (19.1.2) on Windows 10. I can't say in which version / update that started as I switched directly from CS6 EXTENDED to CC2018. I could not find any relevant topic on this forum so I created new one, however that is impossible noone reported it yet, is it?!

After using 'win d' (that takes me to desktop) or changing application by 'alt tab', and then come bad to Photoshop any document isn't displayed. If I use 'ctr tab' that selects document as active - next opened in a row, nothing happens. I may do many operations on document that is not visible (incl. its window). Trying to change 'Screen Mode' or checking in Workspace Preferences 'Open Documents as Tabs' does not change anything. They are still not accessible. I tried it on 2 different Computers (work and home)!

The only what I can do is to click on Ps icon - that is on Down Windows Bar - and select any document there is opened. Still I can't switch to any other untill I choose it this way as well. That is of course not a solution, but alternative and longer way to access opened document. I leave often to desktop or move between applications and I never had problem with it (CS6). I am not sure how that was in 19.1.1 vers.
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Kukurykus

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Posted 7 months ago

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Steve

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I have created this problem when I open more than one image and select Window / Arrange / Float in All Windows. Clicking Win d and selecting Photoshop from the task bar. No documents are displayed. When I click on File / Recent Files and select one of the opened documents, it appears. In other words it clearly does not re-open but "zooms out" from nothing to normal. Win-d again and it has disappeared. 

Windows Settings / Display / Scale and Layout = 125%

If I select Windows / Arrange / Tile, the documents are still there after a Win-d.

Windows 10 Pro 64 bit version 1709 Build 16299.309

Steve
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Kukurykus

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Thank you for confirming this behaviour. It is imposible to work  when you have few documents opened and you have meantime very often to leave to Desktop or switch application/screen. All because when you are back then you have to choose from 'Windows Down Bar' every document separately to make them all visible, or like you said from 'File / Recent Files', but still one by one!

I don't understand what you mean about scalling to 125%. I now did the same, from 100% I had it set. Then I selected 'Windows / Arrange / Tile', and then used 'win d' to use it back. They were not there. Perhpas you meant something else, could you be more precise? THX!
(Edited)
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Kukurykus

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I just spent one hour to elaborate all variants in the following scenario: I am in Photoshop (without 'Open Documents As Tabs') with one opened (and visible) document.


CS 6, CC 2013, CC 2014:

- pressing 'win d' that takes to desktop, and then 'win d' that takes back to Photoshop:

document is not displayed


- if then I change 'View / Screen Mode' or 'ctrl (shift) tab' or switch application by 'alt tab' to come back to Ps by using 'alt tab':

document is displayed (even if then I change 'View / Screen Mode' again, but this time to normal)



I assume these behaviours are CORRECT as it seems it was always like it.

Only 'win d' to leave to desktop and then 'win d' to be back could display a document displayed before leaving Ps, but it does not. It would be very useful if it did, but let us focus on things this post is about...



CC (2015, 2015.5, 2017):

All like in CS6 and previous CC releases except that 'View / Screen Mode' doesn't display document back after leaving to desktop by 'win d' and coming back pressing it again.



CC 2018 (19.0.0, 19.0.1, 19.1.0, 19.1.1, 19.1.2):


Additionally to that functionallity that was broken in CC (2015, 2015.5, 2017) now after leaving to desktop by 'win d' and coming back pressing it again, 'alt tab' does not work to display opened document.




A short illustration what works while document is opened & displayed and what stopped when after pressing 'win d' (to leave to desktop), a 'win d' shortcut is pressed again (to come back to Photoshop):


CS 6, CC (2013, 2014):

WORKS:

- 'ctrl (shift) tab' to access next/previous document
- changing 'View / Screen Mode' to other (& to normal)



CC (2015, 2015.5, 2017):

WORKS:

- 'ctrl (shift) tab' to access next/previous document

BROKEN:

- changing 'View / Screen Mode' to other (& to normal)



CC 2018:

BROKEN:

- 'ctrl (shift) tab' to access next/previous document
- changing 'View / Screen Mode' to other (& to normal)



Ps. that is not related, but when updating CC 2018 (19.0.0), it makes update to the latest one so 19.1.2. If I wanted to have for ex. 19.0.1 I had to uninstal any CC 2018 to just instal that I want. It shouldn't work this way.
(Edited)
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David, Official Rep

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Good catch, Kukurykus.

That is definitely weird...

I've gone ahead and logged a bug.  Thank you very much for your detailed testing; it's actually quite helpful.  Want to be in our prerelease program?  *grin*

Thanks,
David
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Kukurykus

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Finally I got answer from Official Rep - now I can rest easy :D

From 1,5 month I'm ACP on Photoshop & Bridge Scripting (both) forums. Then 3 weeks ago some other ACP asked me to join prerelease program. I agreed as still I'm finding some bugs they should be fixed, but already in alpa release, so after a fact. My candidature was sent to 2 prominent folks from Adobe. Well I have no idea what's the progress of this, as I didn't recieve any invitation yet. Just week ago I also got offer to be Adobe forums moderator, what I'm making myself ready for.

But yeah I would like to join this program. Possibly I may help to prevent a little more in releasing next Photoshop with plenty of bugs (what unfortunatelly from many comments I see it happened to CC2018). What's good many of them are fixed already, so that's good motivation for me to search for them before next release deadline.
(Edited)
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David, Official Rep

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I just spoke with the guy managing our prerelease program.  Expect an invite soon, Kukuryus.

And, just so you know, I try to deal with a half dozen or more user reported bugs everyday that I'm in the office.  But sometimes I get pulled onto critical projects or simply take a vacation, during which time I'll go "dark."  If there's a topic which isn't getting attention, you can ping me, but keep in mind, I generally address only those issues in my areas of expertise -- I'm an employee, but also a volunteer here as I'm on the development team, not tech support.  I believe many of the Adobe reps are in the same category as I am.  Officially, this is a user-to-user forum -- we just see ourselves as users too and want to make the app better for everyone.

I hope that clarifies things a little.

Thanks,
David
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Kukurykus

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So I'm in program ;) Thx for putting me there as last 2 attempts of someone else failed for some reason. Well I browsed all logged bugs and can't find those 3 I reported during last 1,5 month. I don't know how's about one from this topic but last two were logged, at least that was said so. Anyway if current one was logged too can you give me its ID so i'll try to find it once again, if not then I'll log it myself...
(Edited)
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David, Official Rep

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Howdy,

I can't speak for your other bugs, but this one I logged.  The bug ID is PS-15009.  If you're curious about other bugs, just email the topic link from GetSat to me and I'll email you back the bug number.

Thanks,
David
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Kukurykus

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Okey, I'll contact you other way. That's not a place to talk about ;) I just add I think I know why I couldn't find your log by search blank. It's not posted, but probably logged some other way you can't find it even by ID you just told me. It's posible only with posted ones.

And yes you can tell me ID of other bug I found and you logged:
https://feedback.photoshop.com/photoshop_family/topics/pressing-windows-10-win-key-right-after-openi...
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Kukurykus

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This bug (PS-15009introduced to CC 2018 (19.0.0 / October 28, 2017) is still not fixed:

https://forums.adobe.com/thread/2470813
(Edited)
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Kukurykus

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After going to desktop (by for ex. win d) and then back to Photoshop all opened documents are going to be minimised. Because of bug there is no way to access them just by using 'ctrl (shift) tab', so like that can be done, before they are minimised. Minimising them without leaving Ps (by clicking '_' in right upper corner of document on its frame) makes the same problem. They become not accessible.

It's possible to use some commands from 'View' menu like: 'Zoom In', Zoom Out', 'Fit to Screen', 'Fit Artboard on Screen', '100%', '200%', 'Print Size' to display current document on the screen. It is pity only active one, because there is still no convinient way (like that was before introducing this bug) to access / display all other minimised documents.
(Edited)
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Kukurykus

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Reminder: It's 19.1.5 version of CC 2018 and after 8 months we have to work with this bug :(
(Edited)
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Steve Sprengel, Champion

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For me using Windows / Arrange / Consolidate to Tabs docks them all to the PS main document window and then Float All in Windows undocks them unminimized, but it doesn't sprinkle them across multiple monitors like they were before you did the WinLogo-D I don't think.

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Kukurykus

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Good catch. I remember I clicked everything in that 'Window / Arrange' menu to find some workaround but had to miss that one item (Consolidate All to Tabs) or simply if most of them didn't work I assumed nothing does.

Still this method is not solution for some cases. Firstly, we had to set some shortcut to press each time we are back to Photoshop, even two or record some action (not talking of users who can't script). Secondly if we had arranged opened documents some way then with this method after being back to Photoshop they all would be rearanged to cascade.

...and of course there is problem for multi monitor users you noticed - all their images are going to be collected into one screen.
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Steve Sprengel, Champion

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I also never use WinLogo-D to show/hide the desktop.  I like to see my desktop wallpaper without icons covering it. 

I have frequently-used apps on my task-bar as small icons, and I have enabled the Desktop toolbar at the right of my task-bar so I can get to the recycle-bin and the first couple dozen icons on my desktop.


If you want you can also drag that toolbar left to reveal the first few icons in your desktop, and if I have the recycle-bin as the first item on the revealed Desktop menu and turn off the toolbar title and icon text then, then I have OneDrive and Recycle Bin icons at the right of my task-bar meaning I rarely have to even expand the Desktop toolbar to see the rest of the desktop icons.

Maybe you put more things on your desktop and need to see all the icons laid out in a grid.  I have few enough things that I do from my desktop that I rarely need to use those icons and everything is either on my taskbar already or available in the Start menu.

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Kukurykus

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https://www.dropbox.com/s/a4dv3tiilnalwpe/ToolBar.jpg?dl=0

As you see I also (over)use that you suggest. I have easy access to most important folders on computer when I work in Photoshop. The only special space I don't have there is Desktop. it's very convinient to me when I can see that area the way it's designed. Thx for tips though, that might help someone for sure. For me it's unfortunately not a solution, and to be honest it's a bug not functionallity of Photoshop, so I can't understand why for so long time they didn't fix it yet. Changing opened documents from one to other is eternal part of Photoshop; if not that then we shouldn't be allowed to do it even when documents were not minimised.
(Edited)
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Steve Sprengel, Champion

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Either the bug is difficult to fix because something changed about how the keyboard and windows are accessed in PS 19, so an architectural change in PS programming, or there are so many bugs and other things to worry about that the project team hasn't prioritized the fix to be completed, yet.

Another thing you can do to get to the desktop is create a new virtual desktop using Win-Ctrl-D and use Win-Ctrl-Right/Left-arrow to get to and from it back to PS, so you could leave your PS windows intact and switch to a new virtual desktop to do other work.  Use Win-Ctrl-F4 to close a virtual desktop and I think this will consolidate the apps from both desktops to the next still unclosed desktop.


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Kukurykus

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That could be solution, but:

1) win & d
2) some stuff
3) win & d

would be:

1) win & ctrl & d
2) some stuff
3) win & ctrl & F4

or:

1) win & ctrl & right
2) some stuff
3) win & ctrl & left


That last solution is totally unconviniet taking in consideration I don't move my right hand from mouse (beside sometimes using thumb to press second enter - that in right bottom corner of keyboard - until I have enter some numbers on numeric part of keyboard or sometimes write some text). Left hand I don't move as well. I don't use nothing beyond very left part of keyboard. Usually only 'ctrl (shift) tab', 'win d', 'tab', 'a', combinations of 'shift' and 'alt'. Most things I have in my mouse. About hundredt single or multi operations (by just left, right, middle, 4th, 5th, roll and tilt that I combine by chording, delaying and few methods of sending signals with using of macros) I remember all, as I use them every day.

Middle solution ie. 'win & ctrl & right' could be after all accepted, but win & ctrl & F4 is too uncomfortable. For years I worked out method where my hands almost don't move, and now all of sudden I had to do such gimnastics. Now I have only two keys to press without bending hand however I leave / come back Photoshop.

As to only me I can write script that will activate next / previous document by pressing apropriate keys. So that's really nothing hard to fix for engineers who must programming way better than me. Either they sort out a fail with 'win d' or they enforce activating chosen document by 'ctrl (shift) tab'. If you check Action Manager code produced by Photoshop during your time with Ps you will see that when you choose from 'File / Open Recent', or from 'Window' or else Ps icon on ToolBar, some opened but minimised image then it will be recorded to ScriptListenerJS.log as the same operation we do by keyboard. So my conclusion is simple, when they changed some functionallities without checking fully how that affect other things we finished up with no signal sent by those keys that normally worked, or beeing blocked by something else.

I saw many things they finally fixed they didn't work that Adobe didn't made intentionally, but by accident. I assume it's one of them, but because I see not many people care of, their management don't consider to fix it even when that seems is easy bug to handle. Since customers deal with or don't see difference in their workflow this difficulty is at far under bottom of priority's list. This topic is mostly not to find workaround, however there nothing leaves so every advice like yours will be worth of trying, but to help them to notice there's another problem that should be disposed; not delayed to next release :(
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Kukurykus

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6 months from reporting it and almost 11 months from CC 2018 realease and this bug is still not fixed, why? Anyway here you can see it's not only Windows problem (however I mentioned it as well), as just today someone came with the same problem for OSX:  https://forums.adobe.com/thread/2538882

btw originally this bug on this and regular Adobe forum was reported 11 months ago by others!
(Edited)