Photoshop 19.1.2: Opened document(s) is/are invisible coming back Photoshop after using 'win d' or 'alt tab' in Windows

  • 3
  • Problem
  • Updated 1 month ago
  • Acknowledged
  • (Edited)
Another, already 3rd bug I found in CC2018 (19.1.2) on Windows 10. I can't say in which version / update that started as I switched directly from CS6 EXTENDED to CC2018. I could not find any relevant topic on this forum so I created new one, however that is impossible noone reported it yet, is it?!

After using 'win d' (that takes me to desktop) or changing application by 'alt tab', and then come bad to Photoshop any document isn't displayed. If I use 'ctr tab' that selects document as active - next opened in a row, nothing happens. I may do many operations on document that is not visible (incl. its window). Trying to change 'Screen Mode' or checking in Workspace Preferences 'Open Documents as Tabs' does not change anything. They are still not accessible. I tried it on 2 different Computers (work and home)!

The only what I can do is to click on Ps icon - that is on Down Windows Bar - and select any document there is opened. Still I can't switch to any other untill I choose it this way as well. That is of course not a solution, but alternative and longer way to access opened document. I leave often to desktop or move between applications and I never had problem with it (CS6). I am not sure how that was in 19.1.1 vers.
Photo of Kukurykus

Kukurykus

  • 121 Posts
  • 18 Reply Likes

Posted 3 months ago

  • 3
Photo of Steve

Steve

  • 28 Posts
  • 9 Reply Likes
I have created this problem when I open more than one image and select Window / Arrange / Float in All Windows. Clicking Win d and selecting Photoshop from the task bar. No documents are displayed. When I click on File / Recent Files and select one of the opened documents, it appears. In other words it clearly does not re-open but "zooms out" from nothing to normal. Win-d again and it has disappeared. 

Windows Settings / Display / Scale and Layout = 125%

If I select Windows / Arrange / Tile, the documents are still there after a Win-d.

Windows 10 Pro 64 bit version 1709 Build 16299.309

Steve
Photo of Kukurykus

Kukurykus

  • 121 Posts
  • 18 Reply Likes
Thank you for confirming this behaviour. It is imposible to work  when you have few documents opened and you have meantime very often to leave to Desktop or switch application/screen. All because when you are back then you have to choose from 'Windows Down Bar' every document separately to make them all visible, or like you said from 'File / Recent Files', but still one by one!

I don't understand what you mean about scalling to 125%. I now did the same, from 100% I had it set. Then I selected 'Windows / Arrange / Tile', and then used 'win d' to use it back. They were not there. Perhpas you meant something else, could you be more precise? THX!
(Edited)
Photo of Kukurykus

Kukurykus

  • 121 Posts
  • 18 Reply Likes
I just spent one hour to elaborate all variants in the following scenario: I am in Photoshop (without 'Open Documents As Tabs') with one opened (and visible) document.


CS 6, CC 2013, CC 2014:

- pressing 'win d' that takes to desktop, and then 'win d' that takes back to Photoshop:

document is not displayed


- if then I change 'View / Screen Mode' or 'ctrl (shift) tab' or switch application by 'alt tab' to come back to Ps by using 'alt tab':

document is displayed (even if then I change 'View / Screen Mode' again, but this time to normal)



I assume these behaviours are CORRECT as it seems it was always like it.

Only 'win d' to leave to desktop and then 'win d' to be back could display a document displayed before leaving Ps, but it does not. It would be very useful if it did, but let us focus on things this post is about...



CC (2015, 2015.5, 2017):

All like in CS6 and previous CC releases except that 'View / Screen Mode' doesn't display document back after leaving to desktop by 'win d' and coming back pressing it again.



CC 2018 (19.0.0, 19.0.1, 19.1.0, 19.1.1, 19.1.2):


Additionally to that functionallity that was broken in CC (2015, 2015.5, 2017) now after leaving to desktop by 'win d' and coming back pressing it again, 'alt tab' does not work to display opened document.




A short illustration what works while document is opened & displayed and what stopped when after pressing 'win d' (to leave to desktop), a 'win d' shortcut is pressed again (to come back to Photoshop):


CS 6, CC (2013, 2014):

WORKS:

- 'ctrl (shift) tab' to access next/previous document
- changing 'View / Screen Mode' to other (& to normal)



CC (2015, 2015.5, 2017):

WORKS:

- 'ctrl (shift) tab' to access next/previous document

BROKEN:

- changing 'View / Screen Mode' to other (& to normal)



CC 2018:

BROKEN:

- 'ctrl (shift) tab' to access next/previous document
- changing 'View / Screen Mode' to other (& to normal)



Ps. that is not related, but when updating CC 2018 (19.0.0), it makes update to the latest one so 19.1.2. If I wanted to have for ex. 19.0.1 I had to uninstal any CC 2018 to just instal that I want. It shouldn't work this way.
(Edited)
Photo of David

David, Official Rep

  • 2701 Posts
  • 365 Reply Likes
Official Response
Good catch, Kukurykus.

That is definitely weird...

I've gone ahead and logged a bug.  Thank you very much for your detailed testing; it's actually quite helpful.  Want to be in our prerelease program?  *grin*

Thanks,
David
Photo of Kukurykus

Kukurykus

  • 119 Posts
  • 18 Reply Likes
Finally I got answer from Official Rep - now I can rest easy :D

From 1,5 month I'm ACP on Photoshop & Bridge Scripting (both) forums. Then 3 weeks ago some other ACP asked me to join prerelease program. I agreed as still I'm finding some bugs they should be fixed, but already in alpa release, so after a fact. My candidature was sent to 2 prominent folks from Adobe. Well I have no idea what's the progress of this, as I didn't recieve any invitation yet. Just week ago I also got offer to be Adobe forums moderator, what I'm making myself ready for.

But yeah I would like to join this program. Possibly I may help to prevent a little more in releasing next Photoshop with plenty of bugs (what unfortunatelly from many comments I see it happened to CC2018). What's good many of them are fixed already, so that's good motivation for me to search for them before next release deadline.
(Edited)
Photo of David

David, Official Rep

  • 2701 Posts
  • 365 Reply Likes
I just spoke with the guy managing our prerelease program.  Expect an invite soon, Kukuryus.

And, just so you know, I try to deal with a half dozen or more user reported bugs everyday that I'm in the office.  But sometimes I get pulled onto critical projects or simply take a vacation, during which time I'll go "dark."  If there's a topic which isn't getting attention, you can ping me, but keep in mind, I generally address only those issues in my areas of expertise -- I'm an employee, but also a volunteer here as I'm on the development team, not tech support.  I believe many of the Adobe reps are in the same category as I am.  Officially, this is a user-to-user forum -- we just see ourselves as users too and want to make the app better for everyone.

I hope that clarifies things a little.

Thanks,
David
Photo of Kukurykus

Kukurykus

  • 119 Posts
  • 18 Reply Likes
So I'm in program ;) Thx for putting me there as last 2 attempts of someone else failed for some reason. Well I browsed all logged bugs and can't find those 3 I reported during last 1,5 month. I don't know how's about one from this topic but last two were logged, at least that was said so. Anyway if current one was logged too can you give me its ID so i'll try to find it once again, if not then I'll log it myself...
(Edited)
Photo of David

David, Official Rep

  • 2701 Posts
  • 365 Reply Likes
Howdy,

I can't speak for your other bugs, but this one I logged.  The bug ID is PS-15009.  If you're curious about other bugs, just email the topic link from GetSat to me and I'll email you back the bug number.

Thanks,
David
Photo of Kukurykus

Kukurykus

  • 119 Posts
  • 18 Reply Likes
Okey, I'll contact you other way. That's not a place to talk about ;) I just add I think I know why I couldn't find your log by search blank. It's not posted, but probably logged some other way you can't find it even by ID you just told me. It's posible only with posted ones.

And yes you can tell me ID of other bug I found and you logged:
https://feedback.photoshop.com/photoshop_family/topics/pressing-windows-10-win-key-right-after-openi...
Photo of Kukurykus

Kukurykus

  • 121 Posts
  • 18 Reply Likes
This bug (PS-15009introduced to CC 2018 (19.0.0 / October 28, 2017) is still not fixed:

https://forums.adobe.com/thread/2470813
(Edited)