PHOTOSHOP/ELEMENTS: unable to open files

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  • Updated 4 years ago
  • (Edited)
I use LR 5.4 und PS CC 14.2.1, as well PSE on a W7HP 64bit. I am not able to open any files useing the open command in PSE or PS CC. Nor Raw or Psd. no error message. I reinstalled all apps without any result. does anyone know something about that?
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Dieter Goelles

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Posted 4 years ago

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Chris Cox

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What happens when you select File->Open ?
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Dieter Goelles

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Just nothing. No error or any activity of the program wen looking into the taskmanager
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Chris Cox

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So the system open dialog is either open on a display you're not seeing (like if you had another monitor connected recently), or something on your system is messing up the system open dialog.

First, check for other displays you may have had connected.
Shut down any utilities or other applications you have running, then try again.
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Dieter Goelles

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Sorry, does not work
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Chris Cox

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Last time we heard of something like this, it was caused by another application the user was running. And we have seen one case where the OS install was damaged.

But the "open on another display" issue is most common, especially on laptops.

And other than those causes, I'm not sure what else could explain this sort of symptom.