Open Scan PDF into Photoshop CC , and parts of the scan are missing/whited out.

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  • Updated 8 months ago
Open Scan PDF into Photoshop CC, and parts of the scan are missing/whited out. When I open the PDF in Adobe Acrobat, everything is there. The only work around I have found is to save a JPEG of the PDF in Acrobat, then open that JPEG into Photoshop. All of the drawing and text shows up as a JPEG in Photoshop. 

Seems to be an error between Acrobat PDFs and Photoshop CC.
Photo of Kari Roynesdal

Kari Roynesdal

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Posted 8 months ago

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Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Hi Kari,

Thanks for the report.

1. May have a screenshot of what you're seeing in Photoshop?
2. Can you go to Help > System Info and then copy and paste the contents of that window so I know your system config, version of Photoshop, OS, etc.?

Thanks,
Hannah