Photoshop: Can only print in black and white on Canon Pixma Pro

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  • Updated 6 years ago
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I am using MacIntosh, Leopard and CS5 and a Canon Pixma Pro printer. If I let Photoshop control the printing the photograph is printed in black and white. The screen shows a colorful photo. I can only overcome this problem by printing from Preview or by letting the printer control the print.

Any suggestions are most welcome
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susan shimer

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Posted 6 years ago

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Chris Cox

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Check your settings in the Canon printer driver. What you are describing is a problem with the user settings, or the printer driver itself (and for that you need to contact Canon).
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susan shimer

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I have checked with Canon. They point out that since I can print in color from other applications as well as documents on the web, the problem must be with the Photoshop application. I hope that you can suggest another solution.
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Chris Cox

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You got a bad support person at Canon. Their logic is pretty bad.

Photoshop prints to many different printers, in color.
However, Photoshop uses newer APIs than many other applications, and can go into different code in the printer driver.

First, make sure you have the latest update for Photoshop CS5 (12.0.4). If so, then this is either a problem with your settings in the printer driver, or a bug in the printer driver. (and I don't know of any bug like this in a previous version, but just want to make sure you're using the latest version)
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susan shimer

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I uninstalled my copy of photoshop cS5 and then reinstalled. I downloaded an update and then when I tried to install that update, I received a message that the update is not compatible with my computer- Leopard. I do not understand the difficulty I am having in installing the update.

I will try again with Canon, but I do not think that is the problem
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Chris Cox

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There was no need to uninstall. To troubleshoot the update we need to know exactly which update you're trying to install, and the exact error message you receive.
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susan shimer

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I am running Adobe Photoshop CS5.1 x64. I checked for updates just now and the only update available is to the "Camera Raw plug-in that ships with Photoshop CS5.Adds raw support for new camera models." I do not recall what update I might have tried that failed.

I am using a Mac with OS 10.5.8 and am networked to the Canon printer which is connected directly to a Mac with OS 10.4. 11.
I do not recall what update I found that I had a problem installing.

Incidentally, the person to whom I spoke at Canon TechSupport said that I should uninstall and reinstall CS5, since "obviously' a bug had crept into that program. That is why I wasted my time going through that process. I did use the uninstall utility.

I hope you can help resolve this
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Chris Cox

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OK, then Photoshop is up to date. That's good. You only need to update ACR if you use Camera RAW files a lot.

MacOS 10.4 and 10.5 might be a problem since nobody is updating drivers for those OS versions anymore.

Yeah, you got someone clueless at Canon. Wow.