Photoshop Elements: How do I retrieve photos from Online Storage Backup

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How do I retrieve pictures from a previous version, PSE 7 from online back up? I now have PSE 9 and lost pictures off my hard drive. I need to get the ones I saved on PSE 7 and paid for the backup storage.
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Monica Scanlan

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Posted 7 years ago

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Brett N, Official Rep

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You can retrieve your missing files in Photoshop Elements 9 that you uploaded using Photoshop Elements 7.

First, make sure you have signed into your account within Photoshop Elements 9. This can be done from the Welcome Screen at the bottom, or from the Editor or Organizer at the top.

Once you are signed in, go to Edit>Preferences>Backup/Synchronization within the Organizer. Turn this on by putting check in the box "Backup/Sync is on".

If there are differences between what is online and what is in Photoshop Elements 9, the synchronization will start to download/upload the differences.

If the files have been deleted from the computer but are still in the catalog (giving you a question mark as the thumbnail), we can use the reconnect function (File>Reconnect> Missing File or All Missing Files). In the Reconnect dialog is a button that says "Check Online", this will allow you to download a copy of the file from Photoshop.com.
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Monica Scanlan

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Brett, thank you. But, my issue is, my pictures were on PSE 7 prior to upgrading to PSE 9. I need to retrieve pictures stored online under PSE 7 to my PSE 9 account. How do I do that? I paid for the extra storage and stayed with PSE, I shouldn't lose those pictures stored online just because I am now using PSE 9. What would be the point of upgrading then?

How do you purchase more storage if I used mine up on PSE 9? That is my other question.

Thanks for your help!
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Brett N, Official Rep

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My instructions above are for exactly your situation. The extra online storage is a subscription to the Photoshop.com web site. It is not tied or limited to any one version of Photoshop Elements. So, you are right, you should not and do not lose any thing by making the upgrade. You continue to use the same user name and password for both versions of Photoshop Elements, then you are linked to the same online images.

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