ELEMENTS 11: Online Service could not be initialized.

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  • Updated 5 years ago
  • (Edited)
I recently installed Adobe Photoshop Elements 11 & Premiere Elements 11 on my Mac and although the installation appeared to be successful I get the following message every time I open the organizer: "Online Service could not be initialized. Please reinstall. Press OK to continue without Online Services". Can someone please help me out?
Photo of Valerie Krushel

Valerie Krushel

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Posted 5 years ago

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Photo of Pete Green

Pete Green, Customer Advocate

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Hi Valerie,

Sorry you're seeing that trouble. What have you tried for troubleshooting so far?

Have you tried uninstalling, and reinstalling Elements 11 with antivirus software turned off?

Have you tried installing under a new administrative user?
How to create a new admin user: http://www.apple.com/findouthow/mac/#...

See these suggestions from 99jon on our forums here prior to another reinstallation: http://forums.adobe.com/thread/1118860

Let me know how it goes,