Revel: not seeing my albums

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
Hi, I am not able to see my albums anymore. Neither on Photoshop nor on Revel. I have never moved my pics to Revel.

Have I lost my albums for good?

Photo of Domenico Casella

Domenico Casella

  • 2 Posts
  • 0 Reply Likes
  • sad

Posted 6 years ago

  • 1
Photo of Pattie F.

Pattie F., Official Rep

  • 2460 Posts
  • 67 Reply Likes
Official Response

You can no longer access your files from website. The service is shut down. Since you are not in the US, so your files did not migrate automatically. Users outside of the US were given the option to opt in to migration. Many emails were sent, but you did not opt in. This is the reason that your files did not migrate. Since migration is no longer an option, please archive the files. Then, if you like, you can upload them to Revel.

Although has been shut down, you should still be able to archive your files using these links for a day or two. Please act quickly so you do not lose any files:

1) Download and install Adobe AIR from here:
2) Download the Media Downloader from here and then install it and run it: