Photoshop Elements: Online backup error

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  • Updated 7 years ago
  • (Edited)
I bought more online storage but i am having a problem with the back up online photos it keeps giving me a error sign in the bottom of the photo page. When i double click on it ,it says missing offline photos, i reconnect then some files come up i delete them but the error comes back on and it won't fix the problem i put fix later or i fixed the problem nether works????
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gil white

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Posted 7 years ago

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Chris Cox

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Are you using Photoshop.com alone, or with Elements Organizer?
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gil white

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I am using Adobe Photoshop Elements 8
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anchita dogra, Employee

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Hi,

Most probably there are some files which are either missing (shown with a small question mark on the top of thumbnail in the catalog) or offline (indicated by a small red circular icon on the top). Please view 'Files pending backup/synchronization' using the small safe like sync icon shown in the lowermost status bar of the organizer. You would need to either delete these files or reconnect them to appropriate drives/volumes to resolve this warning. If this warning is not resolved then only the missing/offline files will be skipped from backup. The others would continue to sync to the online storage.

Thanks.