Ongoing Support with Unresolved Issues

  • 1
  • Idea
  • Updated 5 years ago
I have an idea, Adobe should offer cradle to grave tech support. I have an issue that would quite possibly take 5 or more calls and they want me to call in to the main line and re-explain my issue over and over and over. Now, I am not talking about calling back the same person with new issues, but re-explaining my story so many times is really going to eat up a lot of my time. And lets face it, how many of us have any of that to spare?

When I worked at Dell, as a level 3 tech I was able to schedule callbacks and work with a user until their issue was RESOLVED. now that is good customer service.
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JOSH GILLETTE

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  • frustrated

Posted 5 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Josh,

Can you provide a case # so we can assist you?
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JOSH GILLETTE

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All I have is a customer ID# 0243775032
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
OK. Thanks. I've escalated your case. Someone will be in touch to sort out your issue.