Photoshop CC: Unable to edit 32 bit/channel images

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  • Updated 6 months ago
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Hi there, I had already posted this issue in the past and none of the Adobe employers were able to give me a clear explanation to why this is happening?! So here I go again as this is very important in my workflow.

I am using HDR images for environments in my 3d models. I fallowed a tutorial a while back where a guy created his own custom HDR radiance image to use as environment. He opened photoshop, created 32-bit image made a new layer and started painting, adjusting etc.

So here is me - opened Photoshop CC 64bit,.. created a new file with 32 bit image selection, I get a white locked background (as you normally do) and as soon as I try to select paint brush and paint I get this message - Could not use the brush tool because it does not work with 32 bit images. Convert to 8 or 16 bit image.

No, I want to work with 32 bit images, (floating point) as I would like to create my own HDR images and use them in my 3d environments.

I was asked by staff from Adobe to do typical stuff, - check you are up to date, windows is up to date, your power supply is pluged in, and all this rubbish which eventually lead to total 0 result.

I have a white macbook which has CS5 installed,.. this macbook can create 32 bit images and paint them etc, but my macbook is not my workstation.

We also have up to 12,.. 27 inch imacs in our studio, all running on the same OS with the same adobe CS6 package. Here is the fun part,. I, just for the curiosity, went around and see how many of these macs could create a 32 bit editable image, 4 out of 12 were able to create and edit the images.

At this stage the adobe staff members were puzzled and couldn't give me any further guidance.

I am addressing this issue again to those who really understand and have a good suggestion that actually might help me. Don't tell me that I can create and edit 32 bit images where in fact I cant. I just want to know if adobe members of staff actually have a solution to this.

Kind Regards,
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nowikovs12

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Posted 4 years ago

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Chris Cox

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The paint brush tool doesn't even have an error message like that.
Only a few of the tools don't work in 32 bit/channel.

With Photoshop CC, everyone can create and paint in 32 bit/channel images.
I really have no explanation of why you cannot, unless you are mistaken about the tool name or version of Photoshop you are using.
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nowikovs12

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I'm sorry do I not make myself clear to what version I am using?

And no, not everyone is able to use a brush tool on a 32 bit image since I am getting the error message I have posted above with Photoshop CC which I downloaded just recently from adobe cloud.

Clearly someone, from your technical team has to know what is going on, it might not be you, but there has to be an explanation to this.

Regards,
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Chris Cox

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The paint brush in Photoshop does not have that error message.
And yes, other people can use the paint brush in 32 bit/channel without any problems.

No, I have no idea why you are seeing something that is not possible given the code that I wrote for the paint brush tool and all the 32 bit/channel features in Photoshop.
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nowikovs12

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And another thing to mention - when you say "only a few of the tools don't work in 32 bit images" 80 percent of the adjustment tools are grayed out. Just bit more then a "few tools".
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Chris Cox

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Tools are tools, and available from the toolbar.
Adjustments are adjustments, and are not tools.

And yes, many of the adjustments rely on lookup tables that don't work so well with an infinite range of input and output values - so they can't be enabled in 32 bit/channel floating point.
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nowikovs12

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Chris,

lets come back to my initial issue - the use of the brush on the 32 bit images upon creation.

Do you as Adobe employee have a solution for the reason why I am unable to use the brush tool or not? And if you don't could you please let me know who from Adobe could possibly resolve this technical issue?

I am going in circles here with you and you are really not helping. Saying that other people can use the brush doesn't really help me.

Do you get what I am trying to bring across to you?
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Chris Cox

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Again: given the code that I wrote for the tools and 32 bit/channel features in Photoshop, I cannot explain why you would get that error from the brush tool in Photoshop CC.
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Stephen Martin Clark

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I am currently getting the following error with my recently updated Adobe Photoshop CC 2017 "Could not use the paint bucket because it does not work with 32 bit per channel images (convert image to 8 or 16 bit per channel to edit)."
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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nowikovs12

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I really don't know what to do at this stage,

thanks for your replies anyway Chris,

Regards,
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Long Nguyen

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I am having the exact same problem. Please can some one from Adobe help us? I am using the latest version (Photoshop CC 14.2.1)

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Long Nguyen

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I could not create new layers either. In CS6 everything works perfectly. I have to install CS6 on my laptop just so I can edit HDR image. Very annoying
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Chris Cox

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The only thing that could explain that would be a problem with the activation database - it thinks you are running a version of Photoshop where the 32 bit features aren't available (but they're always available in CC).
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nowikovs12

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There, you see, I am not the only one! And I am sure there are more people, who either never use this functionality or have found another program to replace this issue.

Chris you really need to shake this in your team and come up with a solution or explanation. This is a real issue which exists.

We are not mistaken with our photoshop versions, we simply cannot edit 32 bit images! End of! I have 12 macs in our office, I will bring this up,. again, from which 4 are unable to edit 32 bit channel images, jet they are identical machines!? Hardware & software.

My PC system at home on which I have the issue as well is a 64 bit Windows 7. "Up to date" installed adobe cloud downloaded Photoshop CC with the problem existing.

The one thing I did noticed is that I installing photoshop CC the cloud installed, 32Bit & 64Bit, both versions. Knowing that I have 64Bit system. Is that normal? I tried to find a way to uninstall the 32 bit version, but it seams to be installed as one piece with both versions included.

Any comments? I might give Adobe a call and bring this up, I will not be upgrading our macs to CC in office from CS6 if this issue persists.

Thanks Long for mentioning that you are having the same issue as well.

Regards,
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Chris Cox

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There is a chance that you, too are just seeing activation errors (but I'm still not sure how).
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nowikovs12

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Chris,

any chance of guidance on how we can fix your suggested activation errors?
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paixao

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Same problem!

Photoshop cs6 
Asus X52j, i3, 8 gb ram, ATI HD 5145 512 MB
this is not pass with all HDRI images.
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paixao

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"nowikovs12"

This is not a solution, but u can work with elypse or another tools maybe...
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Victor Cuadot Esqueda

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Basiclly, they didn't give any solutions, having the same problem... 
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Peter Arvo

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I ran across this, and can recreate the problem by going into 3D Workspace, and then later when I reopen Photoshop CC 2017 (new document and I'm in the Essentials Workspace) I get the error, "Could not use the paint bucket because it does not work with 32 bit per channel images (convert image to 8 or 16 bit per channel to edit". This seems like an error, if it occurs when I'm back in the Essential Workspace mode and try and use the paint bucket tool on a brand new document. The temp work around I found is that I have to Press and hold Alt+Control+Shift as you start Photoshop, and when prompted to delete the current settings, click 'Yes'. The new preferences files are recreated when Photoshop starts. This should not need to be done, but I can't locate any other way, unless someone else knows?
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Joe lekas

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Along this line for people who work with 32 bit radiance or floating white point tiffs - heck, 32 bit files of any kind, the disabling of editing these files inside photoshop using the ACR filter is still going on with the current version, right?  I have been unable to update since acr 9.9 because of this.  I know there's a workaround involving opening 32bit images from bridge in acr and then exporting that as 16 or 8 bits only, but I, and many others, work on files that have many layers with varying 32bit acr changes (as a filter) - and cannot work until this is changed back.  I understand it sometimes renders color off a bit from machine to machine, but it's essential for many of us to continue to work in this fashion.  Giving us the choice of the bridge/16bit workaround OR continuing to edit 32bit inside PS with acr - as it was before - seems the obvious solution but I can't find any news on this topic.
Same here CS6