Photoshop.com: One particular tag keeps disappearing

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing Photoshop.com service category

Hi - In my Photoshop.com gallery, at least half my photos are of my daughter, and I always tag those with her name. However, just recently I noticed that the tag of her name was gone on all her photos. I re-tagged all those photos, but the tag disappeared again after I clicked "Finish" in the Organizer. All other tags are still there, just not hers. Help!
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Amy Green

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  • frustrated

Posted 6 years ago

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Photo of Brett N

Brett N, Official Rep

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Are you synchronizing Photoshop.com with Photoshop Elements?
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Amy Green

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No. I do want to start tagging my original photos, but so far I've just been tagging them after they are uploaded to our gallery.
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Brett N, Official Rep

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OK, thanks for the answer. Synchronization is only available with Photoshop Elements. It matches the settings between Photoshop.com and the Elements Organizer. I figured it was possible that the tag was removed or never added in the Elements Organizer and was thus removing it from the web site. But that shouldn't be the issue in your case.

It sounds like we may have some sort of issue in the back-end of the web site. Tell me, does your daughter's name include any special characters, such as accented vowels?
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Amy Green

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No, her name is Elizabeth and that's all I put for the tag.
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Brett N, Official Rep

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Is the email address you use on Photoshop.com the same as you use on this site?
Photo of Amy Green

Amy Green

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The email I share with my husband (starts with t) is what we use for Photoshop.com. The email I used to be able to post here (starts with o) is my own personal email.
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Amy Green

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Although I am now able to login here with our shared email address. Kind of confusing...
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Xpertpse

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Hi Amy,

Are you using Photoshop Elements along with Photoshop.com to sync photos.This usually happens when changes on Photoshop.com is overwritten by changes made in PSE.
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Amy Green

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No - see the conversation between me and Brett
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Brett N, Official Rep

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No word from our behind-the-scenes team yet. I'm pinging them again to light a fire under them.
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Brett N, Official Rep

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The team is following a lead on this. Seems the keyword still exists in the backend of the system, so it's not completely lost. But we're following up with why it doesn't display for you.
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Amy Green

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OK thanks
Photo of Brett N

Brett N, Official Rep

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Got some news back from our team.

First, try to clear your Flash cache:
1. Navigate to http://www.macromedia.com/support/doc....
2. In the Adobe Flash Player Settings Manager, click Delete All Sites.
3. Click Confirm.

Then reopen Photoshop.com and see if the keyword appears correctly.

If that doesn't work, we may need your login information, so we can login to your account as you to verify we can see what you see, and thus have a better idea of what is going on.
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Amy Green

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That worked, thanks!

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