Lightroom mobile: iPad Air 2 "app is not compatible with your device"

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  • Updated 1 month ago
  • (Edited)
On my iPad, latest iOS, when I try to update Lightroom mobile, I get this error message:  "This app is not compatible with your device." I tried to delete LR and reinstall from the App Store.  Same thing--will not update.
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Robert Klein

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Posted 1 year ago

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Victoria Bampton - Lightroom Queen, Champion

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Which iPad?
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Robert Klein

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iPad Air 2
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Rikk Flohr, Official Rep

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Any chance you are downloading the iPhone app instead of the iPad app?
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Robert Klein

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I suppose that is a possibility. How can I figure that out?
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Rikk Flohr, Official Rep

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In the App Store, when you go to the search function and type in "Lightroom Mobile" in the top left corner will be a pulldown that allows you to select iPhone Only or iPad Only. Which is selected?
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Susie Naye

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I am having the same problem with my iPad Air 2 Update. I know it's the iPad version and NOT the iPhone version. Any fix for this?
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Rikk Flohr, Official Rep

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What is your iOS version?
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TPAC13

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I Am on IOS 11.0.3 and have the same issues on an IPAD air2 64gb
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Mandy Hull

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Me too - any outcome?
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jhaftel, Employee

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The default settings from Apple is to automatically install apps on your other devices. If you install from your iPhone, your iPad will try to download automatically. Make sure you're running iOS 10 or later and then please go to the App Store and make sure you're installing the iPad version.
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Carl Henry

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I had the same problem and could not figure out what was causing it.  Not trying to load Iphone version.  Able to load LR to my wife's Ipad Air 2.  I was running IOS 12.  I updated all apps and then I was able to install LR.