Elements 14: "Save" window is too wide and can't be resized on macOS Sierra 10.12

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  • Problem
  • Updated 2 years ago
  • (Edited)
Updated to Mac OS 10.12 today, but this problem also occurred with the last update a week ago or so. When choosing "Save" or "Save as" in Elements 14, the resulting window is huge, taking up almost the entire screen and hiding everything behind it.The window cannot be resized, only "minimized" by using the yellow button. The green and red ones are grayed out and you can't grab a window corner and resize it. The icons for Default Folder are shoved mostly off the screen to the right.
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Paul Brians

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Posted 2 years ago

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Arshla Jindal, Employee

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Hi Paul,

I would like some information from you regarding the issue.

1. Please list down the scenario you are executing while you come to this point.
2. Is it happening only with Save / Save as option or any other dialogs or workflows too?
3. Please provide a screenshot of the resulting window.


Thanks,
Arshla
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Paul Brians

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Thanks for reaching out. The "scenario" is pretty simple. I have Elements 14 open, open a photo (either RAW or JPG), try to save it, and this super-wide menu opens. Same thing if I do "save as."

No other windows I've encountered act like this in Elements. And the problem doesn't occur in other programs I've noticed.

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Paul Brians

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OK, update. I am able to grab the upper right-hand corner of the window and shrink it and that makes it possible to grab the lower left-hand corner and reduce the window to normal size. But this resizing doesn't last beyond the individual "save" operation. The next time I choose "save" the window comes full screen size again.
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Jim

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Paul, have you been able to get the PSE 14 Organizer to open with Sierra? I keep getting a message that I have to close the current image before opening another instance.

thanks,

Jim
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Paul Brians

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Thank you. I appreciate your response.
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Jim

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Anwesha,

Thank you for the update. I worked with Adobe Product Support all day last Wednesday and tried numerous options to make the App Store version under Sierra on the Mac. Unfortunately we were not successful!  We had no problems getting the Adobe version of PSE 14 to work under Sierra. Apparently there are some "subtle differences" between the two versions.

Will look forward to updates!

Jim
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Jim

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Anwesha, any update on the solution for the Apple Store version of PSE 14 under Sierra?  I would really like to move ahead with the Sierra upgrade.

Thanks,

Jim
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Anwesha, Employee

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Hi Jim, 

Sorry for the inconvenience caused so far.

An update to Photoshop Elements 14 is now available on Mac App Store that has the fix of Elements Organizer launch issue on Mac OS X 10.12.

Screen Shot 2016-11-08 at 83312 PMpng

Requesting you to please install this update and let us know if you are still facing any issue.

 

Thanks,
Anwesha

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Jim

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Anwesha, thanks!!!  I have successfully installed the update and it is working fine, so far, under Sierra.

Jim
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Paul Brians

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Sorry, I don't use Organizer.