Older versions of Creative Cloud apps no longer available for download

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  • Problem
  • Updated 5 months ago
  • Not a Problem
  • (Edited)
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David Converse

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Posted 5 months ago

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Julie Stiltner

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Neither link worked for me.  Said "Page not found"
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David Converse

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Of course the two links ran together. Copy and paste.

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David Converse

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David Converse

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Kit Kerner

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That is too bad because either I can't figure out what I'm doing wrong (it wasn't before) or why PS is "broken". Good Luck! 

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avpman

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What does this mean, if anything, for the perpetual  LR Classic 6.14 which is not a CC product?
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Victoria Bampton - Lightroom Queen, Champion

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Absolutely nothing avpman, it only affects subscriptions.
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John R. Ellis, Champion

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"What does this mean, if anything, for the perpetual  LR Classic 6.14 which is not a CC product?"

According to this Adobe announcement, LR Classic 6.14 continues to be an "authorized version" (the announcement says "6.1.4", but almost certainly that's a typo). 

My CC desktop app shows that it is still available for download, and it is also still available for download from here: https://helpx.adobe.com/download-install/kb/creative-cloud-previous-version-apps-download.html (The CC desktop app manages older versions of LR even if they were perpetually licensed rather than subscription-licensed.)

However, LR 4 and 5 are no longer available from that download page. They're probably still available for download from third-party sites (Google for them). 

This smells like a result of the licensing dispute between Dolby and Adobe. The announcement said, 

"Please be aware that if you continue to use or deploy the older, unauthorized versions of Creative Cloud, you will not have third-party claim coverage pursuant to your contract with Adobe. Should you continue to use or deploy these unauthorized versions, you may be at risk of potential claims of infringement by third parties."

Perhaps that means that the Dolby license for older versions of LR 6 and for LR 5 and 4 has expired or is being legally disputed, and Adobe is warning users that they could be sued by Dolby if they continue to use the products.  Just an educated guess, though -- it's unlikely Adobe marketers and suits will disclose any details.

In a help article published 4/2/2019, Adobe announces that Creative Cloud apps are now using native OS support for decoding Dolby audio and no longer provide the capability for encoding such.  The date of this article is suspiciously close to the date mentioned in the announcement: " CC 6.[14] downloaded after 03/13/2019".  Looks like they patched the 6.14 download for some reason (e.g. to remove Dolby technology).



(Edited)
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David Converse

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I'll put out there right now that there will be lawsuits over this. Adobe has deep pockets and is a big target. Whose rights take primacy- the customers who paid for a product in good faith, or the intellectual rights holder who (presumably) settled with Adobe and required this?
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Victoria Bampton - Lightroom Queen, Champion

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> customers who paid for a product in good faith

Customers who paid for a product still have their product exactly as they did before. Nothing's changed for perpetual licenses.
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eartho, Champion

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Just so we're all on the same page... it's now a potential legal liability for businesses to run older versions of Adobe software?
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John R. Ellis, Champion

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That's what Adobe's memo says: "Should you continue to use or deploy these unauthorized versions, you [organizations with a contract] may be at risk of potential claims of infringement by third parties." Who knows the actual likelihood of those third parties pursuing legal action...
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Laura Shoe, Champion

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Note that this issue only covers older  versions of Creative Cloud (i.e. subscription) applications. All perpetual versions of Lightroom (6, 5, etc.) continue to be authorized.
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John R. Ellis, Champion

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The Adobe announcement explicitly says that "Lightroom Classic"  "CC 8, CC 7, CC 6.1.4 [sic] downloaded after 03/13/2019" are authorized, while "CC 6, CC 5, and CC 4" are unauthorized

It's sadly amusing Adobe's employees can't get their own product naming straight. Obviously, there was no Lightroom Classic CC 6 / 5 / 4. There was Lightroom CC 2015 (versions 1 - 12, subscription), Lightroom 6 (versions 1 - 14, perpetual), Lightroom 5 (perpetual), and Lightroom 4 (perpetual). 

But the intended meaning is clear that the following Lightroom versions are unauthorized: CC 2015 (all versions, 1 - 12), 6.13 and earlier, 5, and 4.  Accordingly, these versions can no longer be downloaded from adobe.com or the CC desktop app.  But 6.14, Classic CC 7, and Classic CC 8 remain authorized and can still be downloaded.



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eartho, Champion

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also to note, i'm seeing only the latest version of PsCC (v20) as being installable...
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Laura Shoe, Champion

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Whoever wrote these does not have experience with Lightroom. There wasn't a CC (i.e. subscription) version of 4, but there was  a CC version of 5.7 and as you say, Johan, the CC version of 6 isn't called CC 6, it's CC 2015.... so this table should say  that "CC 5, CC 2015.1-CC 2015.13 and CC 2015.14 downloaded before 3/13/19" are not authorized - or at least that is my interpretation of the intent.
(Edited)
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John R. Ellis, Champion

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LR CC 2015 (subscription) only had versions 1 - 12.  LR 6 (perpetual) had versions 1 - 14.  So it doesn't make sense to say "CC 2015.14 downloaded before 3/13/19" -- they must be referring to 6.14 (perpetual).
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John R. Ellis, Champion

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Also, Lightroom 5 was offered in two versions, the Creative Cloud version (part of the Creative Cloud subscription) and the perpetual version. Adobe called both "Lightroom 5".  E.g. see Hogarty's blog post: https://blogs.adobe.com/lightroomjournal/2013/05/lightroom-and-the-creative-cloud.html?red=a&tduid=c50e2ac889a1c6acb759e006d4d4c5ae&url=https://blogs.adobe.com/lightroomjournal/2013/05/lightroom-and-the-creative-cloud.html. The "CC" didn't appear in Lightroom naming until CC 2015.
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Laura Shoe, Champion

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I myself have Lightroom CC 2015.14, so I can confidently say that it exists. I left a question with Jeff on this so that we can get the official word on what really is unauthorized.
(Edited)
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John R. Ellis, Champion

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Oh, I didn't realize that the 6.13 and 6.14 updates could also be applied to CC 2015.  CC 7.0 was released 10/18/17, and 2015.13 / 6.13 on 10/26/17.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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Yeah, people who didn't/weren't able to jump to Classic 7 when it was released were still able to update to 2015.14 through the CC app. Just most subscribers skipped those because they'd already upgraded to Classic.
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Victoria Bampton - Lightroom Queen, Champion

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Just to confirm what Laura said, perpetual licenses are all still authorized exactly as before. This change only affects subscriptions.

For perpetual license owners, your existing installs are fine. If you need to reinstall, only the latest Lightroom perpetual (6.14) is still available on the public download pages, although customer services have access to earlier versions. If you purchased direct from Adobe, the download links may also show in your account under Order History.

For subscribers, if you're on LR Classic 7 or later, you don't need to do anything. If you're on CC 2015.14 or earlier and can't upgrade to LR Classic, then uninstall, and reinstall 2015.14 from the CC app (currently showing as 6.0, but really 2015.14/6.14) to remain perfectly above board. If you choose not to bother, all that scary legalize is Adobe removing themselves from legal responsibility as they've declared it unauthorized.
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John R. Ellis, Champion

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Obviously, it's incumbent upon Adobe to clarify exactly what they intended to communicate and to withdraw any previous misstatements.
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John R. Ellis, Champion

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More highly ambiguous communication from Adobe: This person received an email from Adobe warning him that "Lightroom Classic: 6.12" is discontinued and that continued use would put him at "risk of potential claims of infringement by third parties".  See here for his copy of the email:
https://forums.adobe.com/message/11069470#11069470


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Victoria Bampton - Lightroom Queen, Champion

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Still a subscriber, just got an old version installed. Uninstalling the old one he’s no longer using puts him entirely above board.
(Edited)
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Laura Shoe, Champion

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For anyone who is confused by "Lightroom Classic 6.12", what your program would really indicate is "Lightroom CC 2015.12".
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avpman

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Very sad to see Adobe in its current state of affairs. The left hand doesn't seem to know what the right hand is doing. Will be switching to ON1 in the near future. R.I.P. LR
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Patrick Philippot

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Hi,

There's something very ambiguous in Adobe's statements. Until the latest version of Lightoom "perpetual license" , the binaries were actually the same. At least, I could verify this for some versions that were installed at my photo club. Just the behavior was different depending on whether the user entered a perpetual license number (which was called "serializing") or if the user was connected through an Adobe ID.

So, if there's a licensing problem with a technology used in the code, this must be about a feature that was only available with the CC "behavior". Audio ? I'm not aware of any difference in this area.
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Laura Shoe, Champion

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Note that download availability and licensing are two different issues, and unfortunately the fact that they are blended together in practice makes this more confusing. The older perpetual versions, even though they are authorized, are also not available on Adobe.com for download, but they can be accessed by contacting Customer Support (or in some cases they can be downloaded from the customer's Account section on Adobe.com)
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John R. Ellis, Champion

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"The customer letter also speaks specifically and only to Creative Cloud versions."

The two letters linked here do mention Creative Cloud, but they also use version numbers (4, 6.12, 6.14) that were perpetual-only.  The author is clearly confused about the product naming, and when he/she writes "Lightroom Classic: 6.12", it's just as reasonable to infer that the perpetual Lightroom 6.12 was intended as Lightroom CC 2015.12.  And what is meant by "CC 4"?  Lightroom 4 was perpetual only but it does include Dolby technology.

Again, I don't doubt what you and Victoria were told. But these letters certainly don't convey that meaning, and given Adobe's internal confusion, it's certainly possible the people talking with you aren't aligned with, say, Adobe's legal counsel, about what they really intended.
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Victoria Bampton - Lightroom Queen, Champion

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The people we received the information from are the people in charge of this debacle, who have continued to clarify details since the emails went out.

There's a limit to what we and most Adobe staff can say, but there is currently a specialist support team available on chat for anyone who has questions. 
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David Converse

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The info supplied to ACP's was just as confusing. I disagree with the changing of this topic to "Not a Problem" because its CLEARLY a problem.
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ProDesignTools

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Agreed that it's been confusing to sort through, as there are multiple important things happening at once plus the product version identification  is not the clearest...

So I tried to put it all together in one place, to help clarify and hopefully make a bit more sense for all the people just learning about this:

Adobe Limits Software Version Downloads, Including Some Direct Links
    

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Rima Berzin

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This reply was created from a merged topic originally titled I'm really curious if there is truth that folks using older versions of creative....

I'm really curious if there is truth to the article referenced here  (https://9to5mac.com/2019/05/14/older-creative-cloud-apps/ ) which states that people using older versions of creative cloud apps could get sued.  What's that about?  I'm a subscriber so it doesn't affect me but what would the older apps constitute? 
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Andrew Rodney

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This seems a lot about nothing. It only affects CC (subscription users). Updates are free, part of the subscription. Adobe wants you to update to avoid the Dolby stuff. 
The other question is, did/can Adobe cease the older software to run? Seems they can't and are telling customers who demand using the old product that they may be liable but can or does Dolby have any clue this is happening? Seems not. So while Adobe has warned some folks who refuse to update their products, there's not much either they or Dolby can do. Hence the warning. From the article I provided:

"Some users are getting messages from Adobe warning they could be at “risk of potential claims of infringement by third parties” should they continue to use outdated versions of their apps."

So some users could be at risk. Some users should consider just updating their software. I see nothing that states this is a Mac only issue FWIW. If issue is even the right word to be using here.
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John R. Ellis, Champion

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If you were continuing to use one of the older subscription versions of, say, Media Encoder, for which Adobe withdrew the license, then you would be using unlicensed Dolby software, and Dolby could in theory sue you for copyright infringement. But as a practical matter, it seems very unlikely Dolby would go after most individual customers -- it wouldn't make economic or marketing sense.
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Andrew Rodney

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 it seems very unlikely Dolby would go after most individual customers
Or even know they are using that old software. A big 'nothing' really; just update as you can as a subscriber.
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David Converse

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Small customers with no money aren't at risk. But a large organization that could get turned in, yes they would potentially be at risk of a lawsuit.
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Patrick Philippot

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Hi,

I think there's more about all these access restrictions to older software. At the beginning of this week, the Adobe FTP server on which all the older versions of many Adobe products were stored has been completely purged. These were all "perpetual license" versions. If the access restrictions are only limited to the CC versions why did they suppress this facility ? This was very useful when someone needed to reinstall an old version of a product.

Moreover, download.adobe.com now returns a 404. Why ? Now, the only way to (re)install or try a product is via the desperately buggy CC thing.

Don't tell me that these changes are for the user's benefit.
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Patrick, this restriction probably also applies to the older perpetual licensed products as part of the ongoing litigation. You can still access CS and Elements installer downloads directly if the products were purchased on the Adobe Store. If they were purchased from a retailer and you have the license key number you will need to contact Contact Customer Care.

Here's how to access the installer downloads for products purchased on the Adobe Store.

https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

I tired the suggestions at the above link and was unable to find the download links for my own CS6 products. It appears for some user accounts the links are there, but in a different place.
If you can't see the download links for the product orders in your account try the below procedure, which works for me. Keep in mind you may have orders on multiple account logins. I have three different logins used to purchase products on the Adobe Store over the past 20 years.
HOW DO I FIND MY CS & ELEMENTS PRODUCT DOWNLOAD FILES?

1) Use the following URL to find your product order: account.adobe.com

2) Make sure to login with the account that was used to place the order. You may need to sign out and login again if your current login account is different.

3) If you don't see your order click on the 'Register a product' link. Next click on the 'Order history' link in the upper left-hand corner

3) Find the order that needs the download files and click on the 'ORDER #' link.

4) Finally click on the 'Downloads and serial numbers' link to access the installer and other associated files for this product.
(Edited)
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John R. Ellis, Champion

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"this restriction probably also applies to the older perpetual licensed products as part of the ongoing litigation."

I don't think perpetual licenses are part of the legal dispute.  According to the press reports, Dolby claims Adobe is short-changing them on subscription licenses -- if a user downloaded Premiere Pro and Lightroom from their Creative Cloud subscription, Adobe would only pay Dolby for one license, not two, as Dolby thinks they should.

Maybe there's something in the legal dispute concerning perpetual licenses that hasn't been reported by the press?  But I haven't seen any hints.

Perhaps more likely is that Adobe has removed the perpetual versions as part of its new overall policy of providing access only to the last two major versions of all apps that are now part of the Creative Cloud. Given Adobe's motivations for the two-major-versions policy (see below), and given that Adobe employees can't get the perpetual-versus-subscription naming straight, maybe they just found it easier, for customer support and for simpler marketing communications, to remove all prior versions from the open downloads. 

So why the two-major-versions policy? On 4/2, Adobe published a help article saying they had removed Dolby technology from all CC apps. Presumably they did this anticipating they'd be unable to negotiate a new Dolby license at acceptable cost.  

But what should they have done about older subscription versions of those apps?  They could have pushed out patches to all of them removing Dolby technology. But that could be costly, especially if their internal release engineering isn't robust enough to patch reliably major versions that are several years old without extensive QA. So I'm guessing that, as a compromise, Adobe decided to only patch the two most recent subscription versions and withdraw access and "deauthorize" (whatever that really means) previous subscription versions.

Going forward, Adobe could decide that they would make all future versions available indefinitely, since they won't include Dolby technology. But I'm guessing that Adobe sees this as an opportunity to reduce support costs.

Note that in their customer letters, Adobe explicitly indicates they patched LR CC 2015.14, releasing a new build on 3/19. (Downloads of LR CC 2015.14 prior to that date are "unauthorized".) This is one of several unexplained exceptions to the two-major-versions policy.
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Andrew Rodney

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I don't think perpetual licenses are part of the legal dispute. 

Correct, it's the opposite. 

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Todd Shaner, Champion

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I don't think perpetual licenses are part of the legal dispute.
I totally agree that the perpetual licenses are NOT part of the legal dispute as far as usage by the original person who purchased the license. The plaintiff may have asked Adobe as part of the litigation to insure only the original purchaser has access to the product's installer files. This limits the availability of the installers to the original purchaser and helps to prevent pirating by downloading it and using the many hacks available to illegally activate the product. That may have been the tipping point to get Dolby to agree to back off on the older perpetual license product. ALL of the talk here is merely speculation as Adobe has provided no real details about WHO or WHAT the litigation is about.