Photoshop: Older version installs as trial and does not start

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  • Updated 1 month ago
  • (Edited)
As Photoshop 20 is unstable and laggy, I installed Ps 19 along with Ps 20. However, it installed as trial. And even so it does not start at all returning Error 16:

 

Anybody has any ideas what's going on and how I can start using Ps 19?
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John Kars

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Posted 1 month ago

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Johan Elzenga, Champion

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Did you uninstall and reinstall as the dialog suggests?
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John Kars

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Yes, I did. No effect.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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did you install the prior version through the Creative Cloud desktop app or another method?

See this document for further troubleshooting: https://helpx.adobe.com/creative-cloud/kb/configuration-error.html
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John Kars

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Thanks, see reply below.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John, did you install the prior version through the Creative Cloud desktop app or another method?

I would suggest uninstalling and reinstalling through Creative Cloud desktop app as a first step.

See this document for further troubleshooting: https://helpx.adobe.com/creative-cloud/kb/configuration-error.html
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John Kars

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Thanks Jeffrey,
I always install through CC.
Uninstalling and reinstalling didn't help. Same error.
Troubleshooting link helped to get rid of TRIAL, but Ps 19 still does not launch. Same error.
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John Kars

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New comment. Uninstalled Ps 20, uninstalled Ps 19. Reinstalled Ps 19 ONLY. Still does not launch. Error 16.
Installed Ps 18, same error.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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So you haven't tried correcting permissions per the document? I've asked an agent to try and reach out to you to assist.
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John Kars

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No, I mean I left Ps 19 only on my machine to eliminate any possible conflict with other versions. I tried changing permissions too, but it had no effect. Now I’m back with 20 and 19 on my Mac. 20 starts all right, 19 doesn’t with the same error.