Elements: Where has my elements 10 download gone?

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  • Updated 5 years ago
  • (Edited)
i purchased the elements 10 package with photo and premeire.all that is showing up elements9 with photo shop express. 10 downloaded had it for awhile poof,can't find help!
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reed miller

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  • frustrated

Posted 5 years ago

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Chris Cox

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Showing up where?

You haven't provided enough information for other people to understand the problem you're encountering.
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reed miller

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sorry chris,i'm not a computer type,bear with me.about a year ago i bought the full elements package.it worked fine.downloaded straight from adobe.no discs.something crapped out in the computer all of everything zap and gone.in re-loading from adobe with my code,seems as all went fine.only adobe 9 shows up,i go back in the file and shows 10 has downloaded.still 9 is all i can use,akami was used to download.in clicking on a adobe 10 file to try and activate i get the clunk sound we love,it states all need to be loaded,all the different parts of the download do the same.is photo 9 part of the download?
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Brett N, Official Rep

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I'm still a bit confused with what is going on here.

But I do see that you made a purchase of Elements 10 bundle about a year ago. I don't see a purchase order for Elements 9, so I'm not sure where Elements 9 could be coming from. You shouldn't be able to download it, and it doesn't come with Elements 10.

Do you currently have Elements 9 installed? If so, was it installed when you tried to install 10?

Can you provide some screen shots of what you are seeing? What would be helpful is what you see on your order page on Adobe.com, your desktop shortcut for Elements, the directory you've installed to, and the downloaded file. This would be a good start.
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reed miller

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elements 9 showed up in my registry of things i have on my computer,out of curiosity.i hit delete and it is now gone.i don't have a clue on taking a screenshot.i have what is called photoshop,basically all that does as act as a place to download photos thats about it .can not bring up any other stuff that was paid for.i don't even go there anymore,such a waste,i did not understand most of it anyway.just pissed off at this point.i would have liked to try though.
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reed miller

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what i get is photoshop .com at the top of the page it has,blog,online tools,learning,products,me,then photoshop.com..i do not have alot of options after getting that far
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reed miller

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i have the codes and such for elements 10,order form says i ordered elements 10 premiere,and the photo side.it has downloaded all the various groups.would i be better off deleting the whole thing.then do a re-install?