Photoshop 14.1: nVidia GTX 7900 non-support GPU issue

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  • Updated 3 years ago
  • (Edited)
With one of the two PS CC updates within this past week, the programmers/developers apparently either dropped support for nVidia GTX 7900 and removed the choice of accepting the possibility of there being a GPU issue in the Preferences | Performance menu that would allow me to make that choice (or both!).

While the GTX 7900 is a bit older, I do have the latest driver installed and it was working just fine thank you; before your recent updates. Please either provide support for the GTX 7900 or give back the choice of accepting the possibility of making the choice myself.
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HHHeflin

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Posted 5 years ago

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Chris Cox

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Sounds like you're hitting some driver issues with the new sniffer (which does more error checking than before, and has disabled some cards due to known issues in the drivers). And if your card or driver are not working correctly, the GPU features will be disabled.

What OS version are you running?
And what does Help->System Info show about your video card?
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HHHeflin

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Win7 SP1

Card Information:
Adobe Photoshop Version: 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2999 MHz
Built-in memory: 16383 MB
Free memory: 12609 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
The GPU Sniffer crashed on 9/17/2013 at 2:37:09 PM
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
NumGPUs=1
gpu[0].OGLVersion="2.1"
Serial number: 90970940105273542702
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
Temporary file path: C:\Users\Howard\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
H:\, 698.6G, 640.0G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\

Installed components:
ACE.dll ACE 2013/07/14-12:09:50 79.543790 79.543790
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1786
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/07/14-12:09:50 79.543790 79.543790
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/07/14-12:09:50 79.543790 79.543790
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/07/14-12:09:50 79.543790 79.543790
BIBUtils.dll BIBUtils 2013/07/14-12:09:50 79.543790 79.543790
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/07/14-12:09:50 79.543790 79.543790
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.116
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OMP Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1785
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
ONCore7.dll ONCore 7.0.0.0
ONCoreFoundation7.dll ONCoreFoundation7 7, 0, 0, 0
ONDocument7.dll ONDocument 7.0.0.0
ONProxySupport7.dll ONProxySupport 1.0.0.0
PatchMatch.dll PatchMatch 2013/06/11-12:08:08 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

3D Studio 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Accented Edges 14.1.1
Adaptive Wide Angle 14.1.1
Angled Strokes 14.1.1
Average 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Bas Relief 14.1.1
BMP 14.1.1
Camera Raw 8.2
Camera Raw Filter 8.2
Chalk & Charcoal 14.1.1
Charcoal 14.1.1
Chrome 14.1.1
Cineon 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Clouds 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Collada 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Color Halftone 14.1.1
Colored Pencil 14.1.1
CompuServe GIF 14.1.1
Conté Crayon 14.1.1
Craquelure 14.1.1
Crop and Straighten Photos 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Crop and Straighten Photos Filter 14.1.1
Crosshatch 14.1.1
Crystallize 14.1.1
Cutout 14.1.1
Dark Strokes 14.1.1
De-Interlace 14.1.1
Dicom 14.1.1
Difference Clouds 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Diffuse Glow 14.1.1
Displace 14.1.1
Dry Brush 14.1.1
Eazel Acquire 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Embed Watermark 4.0
Entropy 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Extrude 14.1.1
FastCore Routines 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Fibers 14.1.1
Film Grain 14.1.1
Filter Gallery 14.1.1
Flash 3D 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Fresco 14.1.1
Glass 14.1.1
Glowing Edges 14.1.1
Google Earth 4 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Grain 14.1.1
Graphic Pen 14.1.1
Halftone Pattern 14.1.1
HDRMergeUI 14.1.1
IFF Format 14.1.1
Ink Outlines 14.1.1
JPEG 2000 14.1.1
Kurtosis 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Lens Blur 14.1.1
Lens Correction 14.1.1
Lens Flare 14.1.1
Liquify 14.1.1
Matlab Operation 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Maximum 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Mean 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Measurement Core 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Median 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Mezzotint 14.1.1
Minimum 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
MMXCore Routines 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Mosaic Tiles 14.1.1
Multiprocessor Support 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Neon Glow 14.1.1
Note Paper 14.1.1
NTSC Colors 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Ocean Ripple 14.1.1
Oil Paint 14.1.1
OpenEXR 14.1.1
Paint Daubs 14.1.1
Palette Knife 14.1.1
Patchwork 14.1.1
Paths to Illustrator 14.1.1
PCX 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Photocopy 14.1.1
Photoshop 3D Engine 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Photoshop Touch 14.0
Picture Package Filter 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Pinch 14.1.1
Pixar 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Plaster 14.1.1
Plastic Wrap 14.1.1
PNG 14.1.1
Pointillize 14.1.1
Polar Coordinates 14.1.1
Portable Bit Map 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Poster Edges 14.1.1
Radial Blur 14.1.1
Radiance 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Range 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Read Watermark 4.0
Reticulation 14.1.1
Ripple 14.1.1
Rough Pastels 14.1.1
Save for Web 14.1.1
ScriptingSupport 14.1.1
Shake Reduction 14.1.1
Shear 14.1.1
Skewness 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Smart Blur 14.1.1
Smudge Stick 14.1.1
Solarize 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Spatter 14.1.1
Spherize 14.1.1
Sponge 14.1.1
Sprayed Strokes 14.1.1
Stained Glass 14.1.1
Stamp 14.1.1
Standard Deviation 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
STL 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Sumi-e 14.1.1
Summation 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Targa 14.1.1
Texturizer 14.1.1
Tiles 14.1.1
Torn Edges 14.1.1
Twirl 14.1.1
Underpainting 14.1.1
Vanishing Point 14.1.1
Variance 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Variations 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Water Paper 14.1.1
Watercolor 14.1.1
Wave 14.1.1
Wavefront|OBJ 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
WIA Support 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
Wind 14.1.1
Wireless Bitmap 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00)
ZigZag 14.1.1

Optional and third party plug-ins:

FocalPoint 2.1 2.1.1
FocalPoint 2.1 Filter 2.1.1
FocalPoint 2.1 Smart Filter 2.1.1
Perfect BW 1 1.0.3
Perfect BW 1 Filter 1.0.3
Perfect BW 1 Smart Filter 1.0.3
Perfect Effects 4 4.0.4
Perfect Effects 4 Filter 4.0.4
Perfect Effects 4 Smart Filter 4.0.4
Perfect Mask 5.2 5.2.3
Perfect Mask 5.2 Filter 5.2.3
Perfect Mask 5.2 Smart Filter 5.2.3
Perfect Portrait 2 2.0.3
Perfect Portrait 2 Filter 2.0.3
Perfect Portrait 2 Smart Filter 2.0.3
Perfect Resize 7.5 7.5.3
Perfect Resize 7.5 Engine Automation 7.5.3
Perfect Resize 7.5 Engine Filter 7.5.3
Perfect Resize 7.5 Filter 7.5.3
Perfect Resize Format 7.5.3
Plug-ins that failed to load: NONE
Flash:
onOne
Adobe Exchange
Kuler
Installed TWAIN devices: NONE
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Chris Cox

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Yep, your video card driver is crashing in the sniffer.

Make sure you have the latest driver from Nvidia's website.

And if you think the GPU is really working, you can rename the sniffer (in Required) to ~sniffer.exe and use the GPU again. Just make sure you keep the file and rename it before trying to apply another patch.
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HHHeflin

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Thanks Chris. That worked just fine. The change was made in both the 32bit and 64bit folders. I tested the 64bit and all was right with the world. :-) I appreciate the assistance.
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HHHeflin

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Chris,
I just updated CC LR 6 64bit yesterday. With the new Preference | Performance menu item; I have a check in the Use Graphics Processor and have an error message "Graphics processor acceleration has been disabled due to errors. I followed the Learn More link which simply says that I should download the latest graphics card driver. Here is the LR detail of the graphics system:

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 350.12
Renderer: GeForce GTX 760/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Dedicated video memory = 4096 MB GDDR5
Shared system memory = 7935 MB

As you can see; this graphics card more that meets the LR requirements.

If you remember this bug report from earlier; we resolved the PS issue by changing a line in a configuration file that I think was in PS; but I'm not sure which one. I suspect that this may be contributing to my new LR problem.

FWIW: CC PS 2014 is up to date and registers my GTX 760 board.

OR there could be another error somewhere in the Adobe products settings

OR there is a bug.

Please help.
Howard Heflin

Can you please help.
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Chris Cox

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This is a great conversation that's not really related to the main one, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Lightroom CC - video driver works in Photoshop but not in LR