Photoshop CC 2017: NVIDIA GeForce GTX 980 Ti 6143 MB needs to be added to the tested list of cards for mac os

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  • Updated 1 year ago
  • (Edited)
NVIDIA GeForce GTX 980 isnt supported on photoshop cc 2017 and is creating lots of problems
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luis monteiro

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  • frustrated

Posted 1 year ago

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Adam Jerugim, Employee

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Hi Luis,

The card should work with CC 2017 without issue.  Can you explain the problems you're seeing?

Thanks,
Adam
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luis monteiro

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hello Adam 

I have contact adobe twice today and had remote login on my mac

I am attaching an image 

will see two issues the pixelation and also when I the tones change the image isn't yellow is a normal daylight calibration

thanks

Luis

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luis monteiro

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I been having this problem for a wile a couple of months so I revert to photoshop 2015.5 and works fine

but I had a issue on my Mac and reinstall from scratch and the problem is the same .... due to the op system I can not downgrade the Nvidia drive it wouldn't allow since each drive is for a specific op system version like 10.12.3  .... 

so what I am trying to say is that for example 10.12.2 and .1 I also had this issue with different Nvidia drives
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Adam Jerugim, Employee

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Have you tried using an older version of the nvidia driver?  If you need help finding it, let me know.  If that doesn't help, I have some other suggestions to try.
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luis monteiro

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I been having this problem for a wile a couple of months so I revert to photoshop 2015.5 and works fine

but I had a issue on my Mac and reinstall from scratch and the problem is the same .... due to the op system I can not downgrade the Nvidia drive it wouldn't allow since each drive is for a specific op system version like 10.12.3  .... 

so what I am trying to say is that for example 10.12.2 and .1 I also had this issue with different Nvidia drives
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Adam Jerugim, Employee

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Can you tell me what type of system you're running the card in?  Is is an older MacPro tower or a laptop?  Thx.
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luis monteiro

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Sure is a mac por 2012 , i would say that is a old model if apple didnt take 50 years to replace the pro line therefore i can say that is not the latest but the one before :)
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luis monteiro

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let me know if you can help Adam
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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luis monteiro

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Thanks Jeffrey her eit is Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64Number of Launches: 3
Operating System: Mac OS 10.12.3
System architecture: Intel CPU Family:6, Model:44, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3460 MHz
Built-in memory: 131072 MB
Free memory: 100240 MB
Memory available to Photoshop: 125963 MB
Memory used by Photoshop: 80 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1200, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti OpenGL Engine"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="NVIDIA GeForce GTX 980 Ti OpenGL Engine"
glgpu[0].GLRendererID=16918368
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jan  4 2017 22:35:59)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 980 Ti"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLVendorID=16918272
clgpu[0].CLDriverVersion="10.15.20 367.15.10.35f01"
License Type: Subscription
Serial number: 91190126872126383490
GUIDBucket:
  bucket: 36
  test: control
Application folder: /Applications/Adobe Photoshop CC 2017/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 429.4G, 124.6G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

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   boost_filesystem.framework   boost_filesystem   10.0.0.0   
   boost_signals.framework   boost_signals   10.0.0.0   
   boost_system.framework   boost_system   10.0.0.0   
   boost_threads.framework   boost_threads   10.0.0.0   
   Cg.framework   NVIDIA Cg      
   CIT.framework         
   CITThreading.framework         
   dvaaudiodevice.framework   dvaaudiodevice   10.0.0.0   
   dvacore.framework   dvacore   10.0.0.0   
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   dvametadataUI.framework   dvametadataUI   10.0.0.0   
   dvaplayer.framework   dvaplayer   10.0.0.0   
   dvatransport.framework   dvatransport   10.0.0.0   
   dvaui.framework   dvaui   10.0.0.0   
   dvaunittesting.framework   dvaunittesting   10.0.0.0   
   dynamiclink.framework   dynamiclink   10.0.0.0   
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   LogSession.framework   LogSession   7.4.1.60.45263   
   manta.framework   manta   2.0.00.1   1.
   mediacoreif.framework   mediacoreif   10.0.0.0   
   PlugPlugExternalObject.framework      7.0.0.67   
   PlugPlugOwl.framework   PlugPlugOwl   7.0.0.67   
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   WRServices.framework   WRServices   12.0.0   12.0.0.1000


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   Accented Edges 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 18.0.1, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
   Alien Skin Blow Up 3 Blow Up 3 3.1.0.155 35727 Copyright (c) 2016 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Automation.8li.plugin”
   Alien Skin Exposure X2 Autolayer Autolayer 2.2.0.429 35410 Copyright © 2012 Alien Skin Software, LLC - from the file “Alien Skin Exposure X2 Autolayer.8li.plugin”
   Alien Skin Snap Art 4 Autolayer Autolayer 4.1.0.151 35726 Copyright © 2012 Alien Skin Software, LLC - from the file “Alien Skin Snap Art 4 Autolayer.8li.plugin”
   Angled Strokes 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Average 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “Average.plugin”
   Bas Relief 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Blow Up Blow Up 3 3.1.0.155 35727 Copyright (c) 2016 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Photoshop.8bf.plugin”
   BMP 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Camera Raw 9.9 (718), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 9.9 (718), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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   Cineon 18.0.1  ©2002-2016 Adobe Systems Incorporated - from the file “Cineon.plugin”
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   Collada DAE 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
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   Difference Clouds 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Diffuse Glow 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Displace 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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   Export Color Lookup Tables 18.0.1  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
   Exposure X2 Exposure X2 2.2.0.429 35410 Copyright (c) 2016 Alien Skin Software, LLC - from the file “Alien Skin Exposure X2 Photoshop.8bf.plugin”
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   Solarize 18.0.1  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “Solarize.plugin”
   Spaces 18.0.1, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”
   Spatter 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Spherize 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Sponge 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Sprayed Strokes 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stained Glass 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stamp 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Standard Deviation 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   STL 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Sumi-e 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Summation 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Targa 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Texturizer 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Tiles 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Torn Edges 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Twirl 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   U3D 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Underpainting 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Vanishing Point 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
   Variance 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Water Paper 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Watercolor 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Wave 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Wind 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 18.0.1  ©1989-2016 Adobe Systems Incorporated - from the file “WBMP.plugin”
   ZigZag 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

   Analog Efex Pro 2 2.0.12.10, Copyright ©2000-2015, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Analog Efex Pro 2/Analog Efex Pro 2.plugin/”
   BackgroundFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/BackgroundFilter.plugin/”
   Color Efex Pro 4 4.3.24.10, Copyright ©2000-2015, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Color Efex Pro 4/Color Efex Pro 4.plugin/”
   Dfine 2 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/Dfine2.plugin/”
   FineStructuresFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/FineStructuresFilter.plugin/”
   HDR Efex Pro 2 2.2.24.10, Copyright ©2000-2015, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/HDR Efex Pro 2/HDR Efex Pro 2.plugin/”
   HotPixelsFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/HotPixelsFilter.plugin/”
   Merge to HDR Efex Pro 2 2.2.24.10, Copyright ©2000-2015, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/HDR Efex Pro 2/HDR Efex Pro 2 Automation.plugin/”
   Nik Collection Selective Tool 2.1.28.10, Copyright ©2000-2015, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Selective Tool/SelectivePalette.plugin/”
   ShadowsFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/ShadowsFilter.plugin/”
   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Sharpener Pro 3/SHP3RPS.plugin/”
   Sharpener Pro 3: (2) Output Sharpener 3.1.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Sharpener Pro 3/SHP3OS.plugin/”
   Silver Efex Pro 2 2.2.24.10, Copyright ©2000-2015, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Silver Efex Pro 2/Silver Efex Pro 2.plugin/”
   SkinFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/SkinFilter.plugin/”
   SkyFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/SkyFilter.plugin/”
   StrongNoiseFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Dfine 2/StrongNoiseFilter.plugin/”
   Viveza 2 2.1.21.10, Copyright ©2000-2014, Google - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/Viveza 2/Viveza2.plugin/”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load:

   Contact Sheet II NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII copy.plugin/”
   Contact Sheet II NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII.plugin/”
   Picture Package NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII copy.plugin/”
   Picture Package NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII.plugin/”


Extensions:

   com.adobe.inapp.purchase  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
   Recent Files  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Libraries  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   New Document  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”
   Start  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Device Preview  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”
   com.adobe.preview.loader  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”
   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE
Photo of luis monteiro

luis monteiro

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let me know if you can help 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Luis, launch Photoshop holding down the Shift key, click Yes when it asks to skip loading 3rd party plug-ins. Are you able to reproduce the problem?
Photo of luis monteiro

luis monteiro

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the problem is gone but also sometime stakes a wile for the problem to show 

do you think that are the plural ins and if so any in particular 

I went ahead and remove 

Plug-ins that failed to load:

   Contact Sheet II NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII copy.plugin/”
   Contact Sheet II NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII.plugin/”
   Picture Package NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII copy.plugin/”
   Picture Package NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “/Applications/Adobe Photoshop CC 2017/Plug-ins/Google/ContactSheetII.plugin/”
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14048 Posts
  • 1735 Reply Likes
I suspect it's one of the Nik plug-ins. Looks like there are duplicates and old versions. Instructions for narrowing down bad plug-ins: Plug-ins troubleshooting steps
Photo of luis monteiro

luis monteiro

  • 21 Posts
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Hello Jeffrey

thank you

that is a bit strange i don't seem to have any duplicate on my system

i use time machine and a software called super duper that creates a clone of my drive 

but i dont have any duplicate on the system

have a look 

Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14048 Posts
  • 1735 Reply Likes
I think I was confused by these two:
 Sharpener Pro 3: (1) RAW Presharpener 
 Sharpener Pro 3: (2) Output Sharpener 3.1

In any case, you should use the troubleshooting document to perform a binary search to find with Nik plug-in is malfunctioning and remove it.