nvidia error while cropping in Lightroom 6.3

  • 1
  • Problem
  • Updated 2 years ago
I frequently have an error in Lightroom 6.3 while I'm trying to crop an image. (NVidia driver error code 3), so Lightroom crashes as it reaches. I work on laptop with GeForce GTX 860m.

Info from event viewer:

Log Name: Application
Source: NVIDIA OpenGL Driver
Date: 23.11.2015 17:33:31
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: dem_nb
Description:
The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Unable to recover from a kernel exception. The application must close.

Error code: 3
Visit http://www.nvidia.com/page/support.html for more information.

Event Xml:

1
2
0
0x80000000000000

1457
Application
dem_nb

Unable to recover from a kernel exception. The application must close.

Error code: 3
Visit http://www.nvidia.com/page/support.html for more information.

Log Name: Application
Source: Application Error
Date: 23.11.2015 17:33:32
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: dem_nb
Description:
Faulting application name: lightroom.exe, version: 6.3.0.10, time stamp: 0x564260ef
Faulting module name: nvoglv64.DLL, version: 10.18.13.5900, time stamp: 0x5646ca26
Exception code: 0xc0000409
Fault offset: 0x0000000000e60b70
Faulting process id: 0x1e28
Faulting application start time: 0x01d125f8e242ab92
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL
Report Id: d63a4744-ef69-4212-9ec4-ff91fb475b09
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

1458
Application
dem_nb

lightroom.exe
6.3.0.10
564260ef
nvoglv64.DLL
10.18.13.5900
5646ca26
c0000409
0000000000e60b70
1e28
01d125f8e242ab92
C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
C:\WINDOWS\SYSTEM32\nvoglv64.DLL
d63a4744-ef69-4212-9ec4-ff91fb475b09

System info from Lightroom:

Lightroom version: CC 2015.3 [ 1052427 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,4 GHz
Built-in memory: 11978,9 MB
Real memory available to Lightroom: 11978,9 MB
Real memory used by Lightroom: 281,1 MB (2,3%)
Virtual memory used by Lightroom: 223,6 MB
Memory cache size: 0,0 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 860M/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 359.00
Renderer: GeForce GTX 860M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\demans\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\demans\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1392
Subsystem : 177d1043
Revision : a2
Video Memory : 1995
Adapter #2: Vendor : 8086
Device : 416
Subsystem : 177d1043
Revision : 6
Video Memory : 70
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true

With graphics adapter acceleration turned off Lightroom works rather slow, so I'd like to keep it on. Also I tried to downgrade nvidia driver, but it doesn't help.
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Dmitriy

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