Photoshop: CC Not recognizing memory on Win 8 (running 32 bit by mistake)

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  • Updated 4 years ago
  • (Edited)
Photoshop CC x64 windows 8.1 in preferences it only reads 3255 MB of memory, but I have 20 Gigs under help system info it recognizes my memory.
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JonPaul Jones

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Posted 4 years ago

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Photo of Adam Jerugim

Adam Jerugim, Employee

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This appears to me like you're either using the 32bit version of the application (on error) or running a 32bit OS.

To confirm you're using the 64bit version of PS go to Help > System Info... and then look at the first line of text in that dialog. If it doesn't end with x64, you're not running the 64bit app.

Photoshop 64bit on Windows can use as much RAM as the system supports.