PREMIERE ELEMENTS 12 - too many errors, not opening some movie formats

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  • Updated 4 years ago
  • (Edited)
I find the product useless including help menue !!
ALLWAY get errors when rendering Pluss etcetc etc tools fail.
I have exhausted all my tolerance learing this product.
can you please advise me how to return the product with full refund.
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Kevin Aumann

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Posted 4 years ago

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Chris Cox

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Which product are you referring to?
How you return the product depends a lot on how and where you purchased it.
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Kevin Aumann

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Hi Chris
Thanks for your early reply, Please see details below of my issues.

I apologise for my first complaint, as I was very annoyed after several production failures.

My computer is intel core i3 CPU @2.13Ghz
windows 7 32Bit operating system
4GB ram
ATI graphics

( This meets you minimum system requirements, to use this software )

Problum: When i use Instant movies they corrupt, or partly work, or wont download, or show some test Patten in multiple languages !!!

Im only trying to produce a 49MB movie.

Weather I use, or don’t use Instant movies, when I try to render to my computer,
“I always get message: ERROR COMPILING MOVIE UNKNOWN ERROR” and comes with no other string of reasons why ?
( elements help has NO solution for this error ? )

I have used windows movie maker but doesn’t have the tools to produce great movies, Im also familiar with and used Cyberlink PowerDirector.

I have successfully used Photoshop elements 12 with great results.
However Abobe premier Elements 12 movie maker is causing me total frustration, and your help support has TOO many fixes that requires a computer science degree to understand, or hours of reading to maybe find a solution. ???

The first problem I had, is that it does not support some of my movie cameras file formats !!! ....However I did manage to fix this with some trouble......but things got worse after that, as commented above.

Im unsure when a Purchased this software from Officeworks, cant find receipt at this time, but you should be able tell me from the activation date ?

I am very dissatisfied with this product and need your help to approve in writing to refund me for the cost of this product with your distributor.

Regards Kevin