Lightroom Classic: Not showing previews when importing from sd card on macOS 10.15 Catalina

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  • Updated 8 months ago
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stuart

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  • frustrated, concerned

Posted 8 months ago

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Photo of Jerry Syder

Jerry Syder

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Can you post a screenshot of what you're seeing so someone can help? Do you have 'Include Subfolders' selected in the left panel?
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stuart

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Hi Jerry,
thanks for your reply.

This problem occurs with both NEF files (Nikon) and RW2 files(Lumix).
Attached are screen shots when I select my card as a device (1st screen print) and when I select it from the list of files. I have selected the  "include sub directories" option.
I have just upgraded to catalina as well as upgrading to the latest Lr Ps and BR so I'm in a world of pain!!






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Jerry Syder

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Oh dear - so it may be one of the Catalina compatibility issues. I can't say myself but will wait for someone else/ Adobe to chime in. 
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Jerry Syder

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I would also go to Help>System Info and paste the first 30 or so lines here(up to Graphics Processor Info), just so they have enough information
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Victoria Bampton - Lightroom Queen, Champion

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Yup!
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stuart

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Are you having the same problem?
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Victoria Bampton - Lightroom Queen, Champion

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Yeah, it's a known issue on Catalina. In many cases, it'll work ok if you select it in the Files section at the bottom, as in your second screenshot, but it appears to depend on how the card was formatted. Best workaround for now would be to copy the images to your computer hard drive and import them from there.
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stuart

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Thanks Victoria
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stuart

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Thanks Jerry

Lightroom Classic version: 9.0 [ 201910151439-b660523e ]License: Creative Cloud
Language setting: en
Operating system: Mac OS 10
Version: 10.15.1 [19B88]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.3 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 612.9 MB (7.4%)
Virtual memory used by Lightroom: 4,745.9 MB
Memory cache size: 242.1MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1269MB / 4095MB (30%)
Camera Raw real memory: 1274MB / 8192MB (15%)
Displays: 1) 5120x2880
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